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Insights and Expertise

Most importantly, they establish internal governance, so
Not many businesses know this, every department understands how its actions affect pay-
ment flows and how each decision connects to the larger
but every small adjustment in picture.
payment and banking flows Turning a risk Into a strategic asset
has consequences. When payments and banking receive proper leadership,
the results are immediately measurable. Fund times be-
come predictable, marketing "works" due to successful
Not many businesses know this, but every small adjust- targeting based on payment data, and most importantly,
ment in payment and banking flows has consequences. A the company operates with a cash flow contingency plan
single missing document can block an account, delaying based on actual viability. This shift transforms payments
settlements for weeks, while introducing new payment and banking from a risk into a competitive advantage.
methods such as crypto can easily lead to the closure of
traditional bank accounts or increased processing fees as A well-structured payment and banking strategy under-
the activity becomes classified as "high risk." stands and uses the latest fintech innovations to scale
without interruption, enter new regions with confidence,
These consequences are too expensive to remain the sole negotiate better terms and conditions with providers, and
responsibility of finance. respond quickly to regulatory or political changes that
would otherwise derail operations.
Where leadership must step in
The CPayO is the architect of this system, the executive
The introduction of a Chief Payment Officer changes this function that turns money movement from danger into
dynamic. The CPayO brings senior ownership to the most the backbone that supports growth, stability, and long-
sensitive part of business operations, building the struc- term resilience.
ture around how banks think, how providers assess risk,
and how money should move to support growth rather The Chief Payment Officer
than limit it. They create a coordinated system where
product, compliance, finance, technology and compliance The CPayO does not replace the CFO or COO but works
decisions align with one another instead of working at alongside them, with an independent mandate to orches-
cross-purposes. trate decisions across finance, product, compliance, tech-
nology and legal. The CPayO understands how banks
The CPayO reviews and selects every provider based on think, how funds move internationally, and how every
far more than pricing: their settlement terms, technology, decision affects risk, liquidity and growth. By centraliz-
reporting standards, risk profile and licensing conditions ing ownership, they transform how the operation thinks
must all fit the business model and flows. They design about payments and banking.
processes that make sense to banks and acquirers, earning
trust from the beginning rather than attempting to patch The CPayO is no longer optional. Every day without this
credibility after a rejection or compliance issue. role leaves companies exposed to failures and costs that
could have been otherwise prevented. Businesses that rec-
ognize this reality, appoint a CPayO and gain stability, ef-
ficiency and trust. Those that continue to ignore it gamble
their future on structures never designed to withstand the
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most up-to-date stories, Viktoria Soltesz is the CEO and founder of PSP Angels and The Soltesz
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c a n ’ t miss e v e n ts a nd ne w es t Institute. She is a leading advocate for strategy-led financial operations,
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industry announcements. ethical industry practices, and structured education in an area too often
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overlooked in traditional business training. PSP Angels is a globally
awarded, independent payment and banking consultancy that has sup-
ported over 1,000 companies in building scalable, secure financial infra-
structures. The Soltesz Institute is the first and only independent online
organization offering EU-accredited training and certifications focused
exclusively on payments and banking. To contact Viktoria, please email
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