The Green Sheet Online Edition
September 08, 2008 • Issue 08:09:01
Back office synergy online
The premise of software as a service (SaaS) is that businesses can utilize third-party vendors via the Internet for everything from record keeping to contact database management.
Monett, Mo.-based processor Jack Henry & Associates Inc. just unveiled Synergy Express, an SaaS application that moves document image capture to the Web. The modular enterprise content management solution enables financial service organizations to capture, store, retrieve and distribute images from documents and reports, as well as check images.
SaaS applications alleviate the burdens of paperwork and other time and labor intensive processes from businesses. Synergy Express allows businesses to outsource previously in-house systems, thereby streamlining operations and lowering overhead costs.
With Synergy Express, businesses receive "the functionality of the in-house solution without having to deal with the headaches of the hardware deployment, the risks, the security, the management," said Stacey Zengel, General Manager of Imaging Solutions at Jack Henry.
To store the data, Synergy Express piggybacks on the company's data center infrastructure operated by its wholly owned ProfitStars division, which supports mission-critical information and transaction processing requirements for more than 500 financial institutions.
Zengel called Synergy Express a "hybrid" service that "enables businesses to retain complete control over their operations while reducing their information technology expenditures, compliance initiatives and security risks."
He said businesses want the same capability that they would have if they deploy software in-house, but they don't want the headaches of managing the hardware, the cost of buying the hardware and the storage of large quantities of data.
"So they scan their documents, they can search their documents with Synergy Express," Zengel said. "They largely do all the work that they would do with an in-house system, they just use the software as a service instead. They just don't have to manage the data on the back end."
Synergy Express is comprised of three main modules:
- Document management that manages scanned documents, e-mails, attachments, photos, and Microsoft Word and Excel files.
- Reporting that leverages computer output to laser disk technology to fully automate report capture, archival and retrieval. The module also provides features that enhance data presentation by flagging specific data elements with annotations such as highlights, arrows, stamps, or "sticky notes."
- Check archive that organizes imaged checks, including deposit slips. Through this module, the front and back of archived checks can be viewed with rotate, pan and zoom features. Multiple checks can be viewed simultaneously and notations can be added to the images. The images can also be cut and pasted into other applications such as Microsoft Word and Excel.
Several complimentary modules interface with the main modules - PowerSearch, Workflow, Kofax Image Capture, Document Tracking, ID Scan and Application Programming Interface toolkit.
PowerSearch allows users to search all stored report data, image documents and electronic documents with free form, natural language searches. Workflow simplifies enterprise-wide workflow by automatically routing electronic documents to decision makers and key personnel.
And Kofax Image capture - technology developed by Irvine, Calif.-based Kofax Inc. - provides state-of-the-art scanning and batch indexing.
Listening to customers
Zengel said Synergy Express was developed after Jack Henry received feedback from its customers about what type of archive service they needed. Jack Henry concluded its clients wanted to control the process and take care of their customers, but outsource the archiving.
Jack Henry & Associates Inc.
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