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Table of Contents

Lead Story

Canadian payments revolution - eh!

Adam Atlas
Attorney at Law


Industry Update

HR 5546 is in the House

Shopit starts Revolution

Agreement keeps Frontier flying

PCI SSC adds new payment device types

New webinars target PCI education

Gas stations nixing plastic

Approaching a crossroads

Patti Murphy
The Takoma Group


Brewer taps payments market

Brewer taps payments market

Payments in the Great White North


Approaching a crossroads

Patti Murphy
The Takoma Group


Street SmartsSM:
Passing the so-what test

Jason Felts
Advanced Merchant Services

Communication matters

Vicki M. Daughdrill
Small Business Resources LLC

How sellers blow deals

Lane Gordon

Canada goes to chip, fraudsters move south: Are you ready?

Deana Sellens
Take Charge Business Consulting LLC

Web sites that work

Nancy Drexler
SignaPay Ltd

Dial is yesterday's paper

Dale S. Laszig
DSL Direct LLC

Company Profile

RDM Corp.

Smart Circle International

New Products

Destroy the data, recycle the rest

Company: Digital Data Destruction Services Inc.


Take new trip in downturn



Resource Guide


A Bigger Thing

The Green Sheet Online Edition

July 28, 2008  •  Issue 08:07:02

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Communication matters

By Vicki M. Daughdrill

The ability to communicate effectively is the key to success in life. It is a skill essential to all business and personal relationships. Every transaction between individuals requires some form of communication whether face to face, via telephone, by written documents or through the Internet. Communication always has an impact and can build or destroy relationships. To be certain we share an understanding of what communication entails, I turned to Webster's II New College Dictionary. It defines communication as "the exchange of ideas, messages or information." Webster further defines oral as "spoken rather than written," and written as "to form (for example, a word) by inscribing letters or symbols on a surface."

What is a good communicator?

Good communicators share common characteristics They:

According to WikiAnswers (, a good communicator is someone who knows fundamentally that putting in time to ask the right questions and really listen to the answers is never wasted.

Good communicators have the ability to:

What about style?

Several elements contribute to a person's oral communication style:

Paying attention to these elements will help you become a more effective communicator. Many of these same elements apply to written communication as well. The additional features of written style are:

Again, paying attention to the details assures you are conveying your message effectively.

How can I improve?

There will always be barriers to good communication. Muddled messages, inconsistency in the information presented, poor grammar, general misunderstanding of word usage, lack of good listening skills and a failure to ask clarifying questions are just some of the obstacles you may need to overcome.

Here are some tips to help improve your communication skills:

Can old habits be broken?

Some habits that detract from the quality of communication are ingrained and difficult to break. But there are several things you can do to improve your skills:

In the payment processing industry, every transaction requires some level of communication. As you evaluate your business effectiveness, take time to assess your communication skills. Do not let poor communication keep you from building long-term success for your business.

Vicki M. Daughdrill is the Managing Member of Small Business Resources LLC, a management consulting company. E-mail her at or call her at 601-310-3594.

Notice to readers: These are archived articles. Contact names or information may be out of date. We regret any inconvenience.

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Spotlight Innovators:

North American Bancard | Simpay | USAePay | Impact Paysystems | Board Studios