At the start of 2021, all of us at The Green Sheet are filled with gratitude for you, our readers and partners, for your support as we carry out our mission to assist professionals in the payments industry. In particular, we offer resources to the feet on the street who provide merchants an expanding array of products and services to make their endeavors more efficient and profitable. Hats off to all who stepped up to help others find new opportunities in a year that brought unprecedented upheaval.
Members of our Advisory Board are among those who have navigated the COVID-19 pandemic with success and helped others to do the same. This issue's lead article shares more of their insights in the third and final installment of a Q&A addressing successes, lessons learned and thoughts on transitioning to 2021.
Our contributors have also shared advice on getting off to a strong start in the new year. They've discussed what the likely trends and challenges will be in 2021; nine resolutions to make a fresh start for your business; and six predictions for the coming year. They've also explored the strategic planning process, which involves evaluating your product lineup and ensuring you have the right programs and products that add real value to your merchant base; the need for merchants to up their game and restructure every aspect of the customer journey as the world rapidly shifts to digital channels; and how the new norms brought on by the pandemic are forcing consumers and merchants to rethink preferences for legacy payments, like cash.
News stories highlighted in this issue include a UK Supreme Court ruling that could cost Mastercard billions of dollars; the ATM industry's loss of long-time leader LeRoy Huntimer; Randy Vanderhoof's leaving a stronger payments sphere upon his retirement; a warning to brace for heightened fraud in 2021; and Visa's decision to pump the brakes on interchange rate hikes. On the tradeshow front, the MPC Digital Commerce Event plans to significantly expand its scope—with the help of new partners.
In addition to our customary company and new product profiles, as well as updates on milestones in payments, you'll find reflections on what life will look like when the pandemic is contained and we can resume social and commercial activities with gusto. We look forward to learning of your latest developments at email@example.com, and we'll welcome your feedback at firstname.lastname@example.org.
The Green Sheet Inc. is now a proud affiliate of Bankcard Life, a premier community that provides industry-leading training and resources for payment professionals. Click here for more information.
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