Michael B. Cohen, vice president of global operations at MyChargeBack, reached out recently to inform us about a white paper he published on a timely topic. "Coronavirus social distancing guidelines have resulted in record levels of online consumer spending with online retail purchases increasing by over $100 billion this year. Global consumers plan to do all their holiday shopping online, and scammers see that as an unprecedented opportunity. Consumers, merchants and banks all need to prepare differently to be safe.
"To provide insights into this situation, I've released Network Effect: The Consequences of COVID-19 on Banking, Commerce, and Consumers May Be Permanent and Profound, a white paper available at https://mychargeback.com/whitepaper-coronavirus/. Following are excerpts of note:
"Mastercard and Visa give consumers the right to dispute charges, but you need to know how to navigate the system to get your money back, especially now. MyChargeBack has helped consumers get refunds on $20 million in credit card spending that they otherwise couldn’t get on their own."
What are you doing to help people during record-breaking online shopping this holiday season? Tell us about your initiatives at firstname.lastname@example.org.
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