Before COVID-19 began its race across the world, the payments industry had been undergoing disruption as tech startups and other outside enterprises sought to wiggle in and capture a piece of the payments pie. Like the true entrepreneurs they are, payments professionals, who were already accustomed to constant changes brought about by new technology, rose to the occasion: they adapted and created new products and services, established new partnerships and learned how to become consultants offering innovative business services in addition to payment processing.
This experience has served our realm well during the pandemic. Our industry's leaders and work force quickly identified which products and services would be most useful to specific vertical markets and then worked expertly with merchants to help them survive the terrible hit the crisis brought. Some sectors are even thriving under today's extraordinary conditions.
Our sector's ability to work superbly amid disruption is the focus of this issue's lead article. It is third and final installment in a series spotlighting payments leaders who are innovating during the COVID-19 pandemic to mitigate its economic impact while setting the stage for realizing the full potential of digital commerce.
Of course, making good use of disruption requires the right kind of people, which is the topic discussed by one of our contributors, who brings home the point that the people you spend the most time with determine the trajectory of your life. Other experts have delved into best sales practices for merchant level salespeople during the pandemic, and the changing legal culture in payments and how that affects the negotiation and interpretation of contracts.
In the news, we've highlighted some of the stories posted recently online, including research indicating that Black Friday is changed, but not dead; a free resource providing analysis of publicly reported data breaches; a study confirming that consumers new to transacting digitally have created a fertile playing field for fraudsters; and 25 women in fintech honored for their achievements.
As always, you'll find herein updates on business and professional milestones, research, partnerships, acquisitions and appointments, as well as company and product profiles and a few words of inspiration. We rely on a give and take with you, our readers, to keep our magazine and resources fresh and useful. Please do continue to reach out to us with your questions and suggestions at firstname.lastname@example.org. And remember to send press releases about your latest milestones to email@example.com.
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