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Table of Contents

Lead Story

Megatrends to watch

Ann Train


Industry Update

News Briefs


Banking, electronic payments elude legal cannabis businesses

Patti Murphy
ProScribes Inc.


Street SmartsSM:
Easy ways to care for your 'besties'

Steven Feldshuh
Merchants' Choice Payment Solutions East

Capitalizing on valuation variance of downline MLS portfolios

Adam T. Hark
Preston Todd Advisors

Active listening - good for voice and pocketbook

Jeff Fortney
Clearent LLC

What keeps merchants up at night?

Barry Davis

Company Profile

Sysnet Global Solutions Ltd.

New Products

360-degree virtual, guided shopping experience

Virtual Store


How open should open-ended questions be?


Letter from the editors

Readers Speak

Resource Guide


A Bigger Thing

The Green Sheet Online Edition

February 12, 2018  •  Issue 18:02:01

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Letter from the editors

With the 1982 publication of John Naisbitt's blockbuster book Megatrends: Ten New Directions Transforming Our Lives, the then recently coined term "megatrends" became a mainstay in the American lexicon, where it has remained to this day. Spotting and analyzing such trends in an effort to prepare and capitalize on their power is ongoing in many fields of endeavor from the social sciences to government to businesses of all types, including, of course, payments.

This issue's lead article takes a deep dive into eight consumer megatrends that researchers believe are primed to shape global innovation and commerce in the next decade and beyond. From the way people research products and shop for them, to what kind of interactions they favor, to shifting priorities and lifestyles, this article pinpoints essential shifts likely to affect payments in many ways ‒ from the questions merchant level salespeople (MLSs) ask prospects to the types of products and services payment technology providers develop and promote.

Speaking of MLSs, asking the right questions is one part of successful interactions with merchants, but as one industry expert explained in an article featured herein, active listening is also required. Other contributing writers shared insights on the importance of knowing what types of challenges keep today's small business owners up at night; easy ways to take extra care of your best customers; changes in the portfolio acquisition landscape that make it a wise move to reassess ISO/MLS contracts to account for valuation variance; and the impacts of the DOJ's shift toward prosecuting cannabis-related businesses in states where its use for recreational and/or medicinal use is both legal and regulated. Highlights from the news covered include Western Union's forfeit of $60 million to the New York Department of Financial Services; a recap from the National Retail Federation's 107th annual convention; a RAM-scraper attack at Jason's Deli locations; Lighthouse's (commonly known as Harbortouch) acquisition of Shift4 and assumption of the Shift4 name; the ETA-IDC study of payment trends for 2018; and the new PCI standard for PIN entry on commercial off-the-shelf devices.

You'll also find herein plenty of inspiration in new product and company profiles, as well as in updates on individual and company milestones of note, compelling research, new partnerships and acquisitions, and key appointments. Please send us your feedback to, and your press releases to We look forward to hearing from you. .

Notice to readers: These are archived articles. Contact names or information may be out of date. We regret any inconvenience.

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North American Bancard | USAePay | Board Studios