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Table of Contents

Lead Story

Out with plastic, in with devices: A new era in payments dawns

Patti Murphy

News

Industry Update

New Briefs

Views

Rehearse, review your emergency plan

Dale S. Laszig
DSL Direct LLC

2018 crystal ball: Let's have a toast

Brandes Elitch
CrossCheck Inc.

Education

Street SmartsSM:
What makes an MLS valuable?

Steven Feldshuh
Merchants' Choice Payment Solutions East

Time to change force-post rules

Ken Musante
Eureka Payments LLC

Moving merchants: Great support or biting the hand that feeds?

Adam Atlas
Attorney at Law

Company Profile

Chetu Inc.

New Products

Seamless integrations, actionable insights

CallScore
CallRail

Inspiration

Why lie?

Departments

Letter from the editors

Readers Speak

Resource Guide

Datebook

A Bigger Thing

The Green Sheet Online Edition

January 22, 2018  •  Issue 18:01:02

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New Products

Seamless integrations, actionable insights

Product: CallScore

Data analytics company CallRail added new features to its suite of cloud-based call-tracking services. The enhancements, combined with advanced attribution and reporting capabilities, are designed to provide additional performance metrics and insights on inbound phone calls, company representatives stated.

"We're constantly making updates to CallRail to help our customers and third-party integrations that rely on using CallRail data in the platform of their choosing," stated Madelyn Newman, Product Marketing Manager at CallRail. "We ended 2017 with a bang and a lot of great new releases, including a Facebook integration, improved user workflow and permissions, and great new features to the CallRail API."

While CallRail has always tracked phone calls from Facebook ads, Newman said the new integration is faster and more intuitive, instantly linking inbound calls, texts and form completions to corresponding Facebook ad clicks within Facebook Business Ads Manager. CallRail clients can also import phone call, text, and form data directly into the Business Ads Manager, Newman noted.

Interactive, real-time dashboard

CallRail noted that its clients can use a secure portal to route, track and evaluate incoming calls and view caller data through live pop-up and email notifications. A real-time, interactive dashboard provides a single-access view of all account features, described by the company as follows:

Omnichannel technology suite

CallRail's omnichannel technology suite is designed to capture data from any telecommuncations device, anywhere. Additional services include anti-spam, geo-routing, IVR and call scheduling options. The software is fully integrated with many leading analytics and customer relationship management solutions. Channel partners and resellers can use CallRail's application programming interface to integrate CallRail software into their service offerings. White-label CallRail solutions enable agencies and affiliates to provide a customized, branded subdomain to their customers, CallRail noted.

Newman said more than 60,000 companies and marketing agencies worldwide are using CallRail software to optimize ad campaigns, increase sales effectiveness and improve customer retention. "We've evolved from a 'nice to have' to a 'can't live without' for many customers," she said.

Website: www.callrail.com Contact: madelyn@callrail.com

Notice to readers: These are archived articles. Contact names or information may be out of date. We regret any inconvenience.

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Spotlight Innovators:

North American Bancard | USAePay | Super G Capital LLC | Humboldt Merchant Services | Impact Paysystems | Electronic Merchant Systems