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Table of Contents

Lead Story

Retail revitalization underway

Ann Train

News

Industry Update

News Briefs

Views

Data security should be national priority

Patti Murphy
ProScribes Inc

The death of interchange

Brandes Elitch
CrossCheck Inc.

Education

Street SmartsSM:
The pain in practicing

Steven Feldshuh
Merchants' Choice Payment Solutions East

Who will win the mobile wallets war?

Don Bush
Kount Inc.

Company Profile

Transaction Services

New Products

Portable reader for all types of payment

VP3300
International Technologies and Systems Corp.

Inspiration

Get time on your side

Departments

Letter from the editors

Readers Speak

Resource Guide

Datebook

A Bigger Thing

The Green Sheet Online Edition

October 09, 2017  •  Issue 17:10:01

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Inspiration

Get time on your side

Time issues enter the equation for ISOs and merchant level salespeople (MLSs) in several ways. One is the common objection many reps encounter when making phone or in-person calls: merchants say they simply do not have time to speak or meet with you, or even read materials you can drop off for them to review later. Another concern is that ISOs and MLSs often feel the same time pressure as merchants. The limited hours in a day make it necessary for merchants and payment professionals alike to prioritize with precision.

On occasion, merely acknowledging you understand a merchant's imperative to spend time wisely because you have the same need in your business can get a merchant's resistance to crack a little bit. Depending on the merchant's verbal and nonverbal signals, following with a short phrase about how your services can actually save a merchant time might inch you a little closer to gaining the merchant's ear.

The tried and true

In Good Selling!SM: The Basics, Paul H. Green offered several possible responses an agent can make when faced with merchant objections centered on time, as follows:

These types of responses, adapted to your target market and specific offerings, can defeat time objections and get you on the road to making a sale.

Time management tips

When it comes to making the most of your days, our archives contain many helpful articles. Here are a few to check out:

The more you master your own time, the better you'll be able to help merchants do the same ‒ with powerful technology and services, as well as with valuable expertise gained through experience.

Notice to readers: These are archived articles. Contact names or information may be out of date. We regret any inconvenience.

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Spotlight Innovators:

North American Bancard | USAePay | Impact Paysystems | Electronic Merchant Systems