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Table of Contents

Lead Story

Fintechs: friends or foes?

Patti Murphy

News

Industry Update

News Briefs

Selling Prepaid

ETA sets forth recommendations on prepaid rule

Mixed forecast for open-loop prepaid cards

Views

Why every MLS needs to know how to cross-sell

Barry Davis
Womply

Don't leave alternative payments on the table

Dale S. Laszig
DSL Direct LLC

A solid niche for cash advance products

Steven Feldshuh
Merchants' Choice Payment Solutions East

Education

Street SmartsSM:
Never sell a merchant account again

Aaron Nasseh
Finical Inc.

Portfolio rationalization

Adam T. Hark
Preston Todd Advisors

The real reason so many newbies fail

Jeff Fortney
Clearent LLC

Company Profile

Apogee Payment Systems LLC

New Products

Automated, out-of-the-box cash discount program

XeroPoint. Cash Discount Program
Processing Solutions Inc.

Inspiration

Persuasion in practice

Departments

Letter from the editors

Readers Speak

Tapping into your super-user base

Resource Guide

Datebook

A Bigger Thing

The Green Sheet Online Edition

August 28, 2017  •  Issue 17:08:02

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Readers Speak

More on bad apples — minority or majority?

Regarding the question in the June 26 issue on the bad apples, that is certainly an easy one to answer. I would put bad apples at 80 percent and good ones at 20 percent.

The important point is I would define "bad apples" not as the agent walking into a merchant but the organization (bank) behind the agent.

My view comes from everyday contact with both local bank managers and their business clients. In the past 20 years it has definitely gotten worse. But that is good for me because I get to point out what the other person neglected to tell the client, and the deal is closed.

If you need convincing, make like you're opening a store (antique shop or anything) and make sure your English isn't too good, and call in all the big name banks and/or processors. I think you would be very surprised and a little saddened.

Bradley Quick, Payment Finesse Ltd.

Thank you, Bradley, for weighing in on this topic. The discussion in Readers Speak began with a question about how to avoid bad apples in the industry in our May 22, 2017, issue and continued in Readers Speak in our June 26 and July 24 issues.

Those who have weighed in so far have been in agreement with you about bad actors in our industry outweighing the good. We aren't prepared right now to impersonate merchants opening stores to see what kind of overtures ISOs and merchant level salespeople might make. However, we do need to keep a discussion going on what can be done about improving overall ethical practices in our industry. If there is indeed a preponderance of bad actors in our sphere, changing the situation will only benefit everyone involved.

What needs to be done?

Are you taking action to combat bad actors in the industry? What about your partners? Are they taking steps to ensure ethical practices in their companies? What should the industry as a whole do to foster best practices? Let us hear from you at greensheet@greensheet.com.

Notice to readers: These are archived articles. Contact names or information may be out of date. We regret any inconvenience.

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