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Table of Contents

Lead Story

The changing face of fraud

Ann Train

News

Industry Update

Advocates, detractors at odds over CFPB

IBM, Visa tackle IoT security

OCC enters uncharted fintech waters

Views

Consumers trust bank security, regulators not so much

Patti Murphy
ProScribes Inc.

Focus to leave uptightness behind

Steven Feldshuh
Merchants' Choice Payment Solutions East

Education

Street SmartsSM:
The Wolf of Sterling Heights, Michigan?

John Tucker
1st Capital Loans LLC

Small businesses: The most valuable B2B customer

O.B. Rawls IV
iPayment Inc.

The give and take of referral success

Jeff Fortney
Clearent LLC

Reset, revive your 2017 sales goals

Mike Ackerman
DigiPay Solutions Inc.

Company Profile

Billing Tree Inc

New Products

Versatile iPad POS, business management system

RevelGuard
Revel Systems Inc.

Cloud-based payment automation for B2B merchants

Nvoicepay
Nvoicepay

Inspiration

Apathy, be gone!

Departments

Letter From the Editors

Readers Speak

Resource Guide

Datebook

Skyscraper Ad

The Green Sheet Online Edition

March 13, 2017  •  Issue 17:03:01

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Letter From the Editors

Advancements in technology have swept us into a digital world in what is the blink of an eye compared with the time it took, say, for the printing press to alter the way people lived. Considering how new the electronic systems we all now depend on truly are ‒ encompassing everything from electronic authentication and authorization to online banking to virtual gift cards to text message marketing ‒ those tasked with securing the payments system are doing an amazing job of tracking a moving target. This issue's lead article takes a look at the evolving and costly fraud landscape and how dedicated experts are continually devising new strategies and practices to secure our realm.

And what a dynamic realm it is. Contributing writers present perspectives in this issue on how, with the ability to work remotely from just about any locale, ISOs could dispense with traditional offices and hire able people wherever they may be, enabling them to maintain a middle class lifestyle that in higher-cost regions would not be possible; the secret to motivating your current merchant customers to provide a reliable stream of referrals; essential steps for reinforcing 2017 goals as the year's second quarter looms; why small businesses can be valuable customers for ISOs, despite their being difficult to contact, pressed for time, short of resources and prone to buy the easiest solution at the lowest price; and how proven tools can help you remain focused even during times when acrimony appears to rule in public and private discourse, as well as on social media.

The News section delves into a court ruling in favor of the CFPB, giving the agency the right to appeal a ruling that its structure is unconstitutional; issues raised, both pro and con, for the OCC's proposed granting of fintech bank charters; and a new collaboration between IBM and Visa that aims to improve security on the Internet of Things by aligning the global brands' patented technologies and capabilities. You'll find additional news stories under Breaking Industry News on our home page.

Also included are reporting on new research indicating consumers trust financial institutions more than those institutions trust themselves, briefs on numerous individual and company milestones, new product and company profiles, and more. Please let us know what you'd like included in the next issue at greensheet@greensheet.com, and send your news to press@greensheet.com.

Notice to readers: These are archived articles. Contact names or information may be out of date. We regret any inconvenience.

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Spotlight Innovators:

North American Bancard | Harbortouch | USAePay | Humboldt Merchant Services | Impact Paysystems | Electronic Merchant Systems