The Green Sheet Online Edition
July 13, 2015 • Issue 15:07:01
When was the last time you
inventoried your tools?
Starting in the late 1950s until she retired in the 1970s, my mother worked for Sears, Roebuck and Co. She started in the service department and spent her last 10 years in the cash office at the local store. The cash office was the in-store accounting department, where employees were responsible for counting money, totaling receipts and making bank deposits every day.
Each year my parents had a recurring debate over when we would go on vacation. My father thought mid-summer was the perfect time, and my mom would tell him that she couldn't schedule anything until she knew the dates for "inventory."
Not a typical retail inventory
As I got older, I was confused by the fact that, for her, inventory came in the middle of summer. In those days (well before the use of scanner guns and computers) stores like Sears would start their merchandise inventory shortly after the year-end holidays.
They would hire temporary staff to work when the store was closed, "counting the screwdrivers," as my mom would say, and entering the results into a ledger. At the end of the month, the ledger would be copied by the cash office and provided to the corporate offices for both marketing and stocking purposes.
The right tools for the job
Cash and service offices at retailers like Sears would also have an inventory period, but it was usually in July. However, instead of screwdrivers, they would count paperclips, pens, paper, note cards, etc. – literally anything and everything that was used in the service or cash or service office. It was tedious work, and my mom's employer didn't hire temps to come in after hours. The staff was required to complete it.
As a child, I never grasped the importance of this task. As a teenager, I thought it was just a big company keeping tabs on its employees to make sure that they weren't stealing office supplies. When I said this to my mom she would say that it wasn't like that. "They just want to make sure we have the right tools we need to do our job," she said.
Time to take stock
It wasn't until I entered the sales world that I fully grasped this concept. In the payments sphere, this concept is even more critical. We often talk about having a toolbox and using newer tools to help sell, but when was the last time you actually inventoried those tools? When was the last time you counted the paperclips?
Unlike the practices of a mid-20th century department store, a payments inventory can be done anytime during the year. Indeed, it should be done more than once a year. Like a department store, though, there are very specific steps you should take for the inventory.
Basic steps for a tool inventory
These steps are to identify the basics, identify your ancillary tools, inventory tools that are specific to your targeted market and differentiate yourself by having the proper tools. Following is an explanation of each:
- Identify the basics: Although it's obvious, we use certain products, services and approaches every day. You must have a satisfactory supply of your essential tools, as well as the most current versions of those tools. For example, business cards are a common tool, but there is a lag time between when you place your order and when your new supply arrives. It's wise to have a good grasp of how many of each basic tool you have on hand.
Another example is merchant applications. Although you may have applications on hand, they may be an old version. Be sure you have the most current version, for you don't want to have to a sale delayed because you used an outdated document.
- Identify your ancillary tools: These are the product briefs, applications and informational supplies for services you use either upon merchant request or when a need is identified based on your conversations with a given merchant. Ancillary tools may be loyalty programs, check services, POS solution options and equipment choices, as well as the documents supporting them.
While reviewing your ancillary tools, identify any gaps that may exist in your offering. Does your current solution fit the demands of your marketplace? Is there still a demand for a specific tool in your toolbox? You may find you don't need a certain tool anymore and can remove it.
- Inventory tools that are specific to your targeted market: Your toolbox consists primarily of general tools, but each market has specific needs. Make sure you have those tools and that they are the most current offerings to best meet the needs of your target market.
Business-to-business sales may require specialized POS systems. For example, auto supply stores may want to integrate with inventory management software. You need to recognize these needs and either have a source available or (at a minimum) the ability to find the source.
- Differentiate yourself by having the proper tools: This is the most commonly missed, yet most important step of the inventory process. In order to be successful you must stand out from your competition, and doing so commonly involves a differentiator. Remember, the key isn't something that is "free" nor is it merely just a dated, repackaged offering. Merchants will see right through that. Instead, it must be something that makes you unique, and it doesn't even have to be a product.
When in doubt, talk to your processing partner about this last step. Keep in mind that you can't skip this step; it must be done every time you perform an inventory.
Remember, having tools is different from having the right tools. Without doing a full inventory at least twice a year, you may find yourself losing deals because you don't have the right product, solution or even a current application. But once you get a system in place, you will find that deciding to perform regular inventories was one of the best steps you have ever taken to help grow your business.
Jeff Fortney is Vice President, ISO Channel Management with Clearent LLC. He has more than 17 years' experience in the payments industry. Contact him at firstname.lastname@example.org or 972-618-7340. To learn about how Clearent can help you grow faster and go further, visit www.clearent.com.
Notice to readers: These are archived articles. Contact names or information may be out of date. We regret any inconvenience.