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Table of Contents

Lead Story

Healthcare, the next big market for electronic payments

Patti Murphy
ProScribes Inc.

News

Industry Update

Small banks push for fair share of breach settlements

Digital financial services explored in global meet-up

Is the domino effect accelerating Apple Pay adoption?

Information sharing companies join forces to fight cybercrime

W.net celebrates 10 years

Features

Are merchants technology ready?

Nipping mobile fraud in the bud

Views

Real-time chat, big-time payments issues

Dale S. Laszig
DSL Direct LLC

Education

Street SmartsSM:
Controversial questions and answers - Part 1

Jeffrey I. Shavitz
Affinity Solutions Inc.

What to look for in a POS solutions provider

Manan Mehta
POSsible POS Inc.

ISO legal blunders

Adam Atlas
Attorney at Law

Networking tips to grow your business

Michael Gavin
Cayan

Company Profile

Global Processing Systems

AnywhereCommerce

New Products

Generosity in a new type of jar

DipJar
DipJar Inc

Automated pen-testing, PAN scanning

Cyber Attack Readiness ToolKit
Conformance Technologies

Inspiration

Watering the good seeds

Departments

Readers Speak

GS Books Notes

Resource Guide

Datebook

A Bigger Thing

The Green Sheet Online Edition

May 25, 2015  •  Issue 15:05:02

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ISO Metrics:
Are merchants technology ready?

A Mozu/Volusion Inc. survey of consumers and retailers revealed shopper expectations in today's omnichannel world. Following are excerpts from responses detailed in a report titled, The Future of Retail is Coming…Are Retailers Ready? A Three-Stage Approach to Meeting Consumer Demands Today and Becoming Technology Innovators Tomorrow.

Step One: Close the omnichannel gap

Retailers who said they plan to implement new technologies will invest in the following areas over the next 12 months.

When asked how quickly merchants could implement new retail technologies on existing e-commerce platforms, retailers gave the following time frames.

Step Two: Harness the power of mobile

To help retailers better understand shopper expectations, consumers were surveyed about how they use their mobile devices. Respondents indicated the following preferences:

Step Three: Be first to market with new retail experiences – a note of caution

Shopper responses indicated the "big brother" approach was not in the best interest of merchants and defined several features as most invasive, as follows:

Notice to readers: These are archived articles. Contact names or information may be out of date. We regret any inconvenience.

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Spotlight Innovators:

USAePay | Impact Paysystems | Electronic Merchant Systems | Inovio | Board Studios, Inc.