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Table of Contents

Lead Story

How to network like an industry leader - Part 2

News

Industry Update

EMV gets a boost from Obama

Does Apple Pay debut usher in new era of banking?

ISO lesson in PayPal's digital gaming domination

Record crowds turn out for industry shows

Features

Putting a positive spin on outsourcing

Making plans, taking action

All you need to know about Apple Pay

John Kiernan
CardHub

Mobile ecosystem expanding in all directions

Views

Mobile wallets: not quite ready for prime time

Patti Murphy
ProScribes Inc.

Education

Street SmartsSM:
Investing in partnerships

Tom Waters and Ben Abel
Bank Associates Merchant Services

Preparing your customers for EMV

Michael Gavin
Merchant Warehouse

Taming fires on the evolutionary road

Jeff Fortney
Clearent LLC

Company Profile

Alpha Payments Cloud

New Products

Tablet empowered merchants

Echo
Harbortouch

Loyalty building in a snap

Connect
EVO Snap

Inspiration

Do your waters run deep?

Departments

Readers Speak

Resource Guide

Datebook

A Bigger Thing

The Green Sheet Online Edition

November 10, 2014  •  Issue 14:11:01

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New Products

Tablet empowered merchants

Product: Echo

Harbortouch recently introduced the Echo POS system. Designed to combine the power and functionality of a traditional POS system with the simplicity and sleek design of a tablet-based system, Echo POS is now part of the company's free POS system program.

"In recent years, there has been a lot of attention surrounding tablet-based mPOS systems," said Jared Isaacman, Chief Executive Officer at Harbortouch. "However, we have started to see a backlash against these tablet systems as merchants realize their limitations. These systems utilize underpowered consumer hardware and have limited software functionality, both on the front-end and back-end."

He noted that one such area of limitation is the reporting capabilities offered by many tablet-based systems. "The Echo software includes all of the front-end and back-end features businesses need," he said, adding that Harbortouch designed the module-based software to be scalable and to allow businesses to reveal or hide features based on the complexity of their operations.

Another reason for merchant disenchantment with tablets is lack of support. "Most of these tablet systems are developed by startup companies who don't have experience in the industry or have the ability to adequately support their customers," Isaacman said. "Merchants can't afford to wait for someone to get back to them if their system has a problem or they need additional training for new staff." Harbortouch pointed out that it provides 24/7 customer support and extensive training.

Additional Echo features include:

The hardware components in this unit are industrial grade. "Our built-for-purpose hardware is custom manufactured to stand up to the rigors of everyday use in high-traffic restaurant and retail environments," Isaacman said.

According to Harbortouch, the Echo model utilizes hybrid cloud technology to provide real-time reporting and redundant backup should an Internet connection temporarily shut down. Additionally, the system deploys the proprietary HTNET encrypted wireless technology at the merchant's location, which makes it more reliable and secure than traditional Wi-Fi, Harbortouch noted.

www.harbortouch.com

Notice to readers: These are archived articles. Contact names or information may be out of date. We regret any inconvenience.

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Spotlight Innovators:

North American Bancard | USAePay | Humboldt Merchant Services | Impact Paysystems | Electronic Merchant Systems