Product: LiveView
Company: Electronic Payments
Have you noticed that some of the biggest transaction questions and problems merchants face seem to occur late in the night, on holidays or on weekends? It can be a difficult and frustrating task for the merchant and ultimately the agent to explore and resolve such issues with the current transaction reporting tools available.
Agents or merchants typically use a stand-alone reporting product provided by the processing network. The reporting is limited in scope, unbranded, difficult to use and can be costly across a merchant portfolio. Although a few companies offer online reporting products that are delayed by a day or two and show batches and transactions that have already taken place and been funded to the merchant, no real-time reporting tool has been available, Electronic Payments said.
Electronic Payments looked at this dilemma and asked, Why can't reporting be real-time and offer agents and merchants a faster and more accurate reporting tool? The answer: LiveView.
Electronic Payments reported that after a successful rollout to select agents and merchants, it introduced LiveView, a real-time batch and transaction viewing utility built for the First Data Omaha platform. LiveView is designed to allow any merchant, agent or ISO of Electronic Payments to view live, real-time transactions processed on the Omaha platform from any connectivity method: terminal, gateway, POS system or mobile app.
Unlike other "live" and "real time" products, LiveView does not require the use of a terminal connected to a gateway or some middleware solution; instead, it displays real-time open and closed batches from any device and via any communication method right on the Electronic Payments web portal for merchants and agents, the company noted.
The benefits of this tool include reduced calls for technical support, as well as real-time verification of merchant activation and merchant activity to reduce attrition.
As company Chief Operating Officer, Matthew Findlan, stated, "With tools like LiveView, you can go to the merchant location and say, 'Mr. Merchant, if you ever have a question on a transaction or batch going through, just log into LiveView, and you'll see the transaction pop up live as it processes.' It's an absolute essential tool for today's agents in this very competitive marketplace." 
To learn more about LiveView and other services provided by Electronic Payments go to www.electronicpayments.com
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