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Table of Contents

Lead Story

The B2B tortoise: Plodding to win

News

Industry Update

POS terminal makers take off the gloves

Intuit - ECHO kaput, fed crackdown afoot

Wal-Mart drops plea for ILC

SEAA meeting offers added-value advice, vendors

Interchange Charts

Features

AgenTalkSM:
Marlene O. Smith

GS Advisory Board:
Global economy, global business?

A look ahead: ATMs and the next 10 years

Tom Harper
ATMmarketplace.com

Views

PIN pad security: Get a grip

Bulent Ozayaz
VeriFone

Education

Street SmartsSM:
Something ventured, something gained

Dee Karawadra
Impact PaySystem

Card Association rules to work by

David H. Press
Integrity Bankcard Consultants Inc.

I'm in heaven: Your merchants' new mantra

J. David Siembieda
CrossCheck Inc.

All-star processing – Part I: Deployment

Marcelo Paladini
Cynergy Data

Company Profile

Crossgate Dynamics LLC

New Products

Encryption-happy PIN-entry devices

SecurePIN
ID Tech Inc.

A real sticky merchant service

Third-party guarantee program
Assurz Inc.

Colorfully foiled fraud

Poweroll two-sided color paper
TransAct Technologies Inc.

Inspiration

Who needs the whole enchilada?

Departments

Forum

Resource Guide

Datebook

A Bigger Thing

The Green Sheet Online Edition

April 09, 2007  •  Issue 07:04:01

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New Products

A real sticky merchant service

Product: Third-party guarantee program

With rising competition, it seems everyone is questing for magic merchant flypaper. If you've been to a recent acquirers' association meeting, you may have been advised to partner with providers of value-added services to increase the longevity of your merchant relationships.

Assurz Inc. provides one such service. The company recently unveiled a shopper-satisfaction guarantee program for online merchants that acquirers and ISOs can offer as a third-party value-added service to their clients.

The guarantee gives shoppers an extended 90-day evaluation period for online purchases; a full refund on returned merchandise, including taxes and shipping; and free return shipping and packaging.

"One of the main reasons consumers abandon shopping carts is a lack of trust, either because they're on an unfamiliar Web site or because they're concerned that they may have a difficult time returning merchandise," said Gregg Gumbinger, Vice President of Business Development for Assurz.

"Our 100% satisfaction guarantee equips payment processors with an enhanced consumer satisfaction solution that helps merchants close sales," he said. The program, which has no software to install or set up, is easy for ISOs and acquirers. "They don't have to do integration, buy software or do anything," Gumbinger said.

Assurz charges the merchant a percentage on each trans- action and shares revenue with the acquirer or ISO. "It means they have a new revenue stream from a value-added service," he said.

The target market consists of Internet retail merchants selling hard goods online. Merchants decide whether to charge individual customers for the guarantee. "Most merchants want to offer it so they have a guarantee service built in, like the leaders in the industry," he said.

Merchant customers can file claims by calling Assurz's 800 number. "We take over from there," Gumbinger said.The Assurz service requires no recurring fees. Merchants and acquirers have the option to co-brand the service with their own logos. Some ISOs want to roll it out as a self-branded service to the merchant "so it's more sticky."

Assurz Inc. 650-620-1188 www.assurz.com

Notice to readers: These are archived articles. Contact names or information may be out of date. We regret any inconvenience.

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