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Table of Contents

Lead Story

What does Washington have in store for acquiring?

News

Industry Update

PayAnywhere's retail rollout, acquirer opportunity

Silicon Valley Day offers tech insight

PCI SIG risk assessment guidance released

Features

How and when to apply the facts of business life

Mobile banking provides a pathway to mobile payments

Stephen Kiene and Jeff Crawford
First Annapolis Consulting

Research Rundown

ISOMetrics:
U.S. e-commerce spending at a glance: 2007-2012

Loyalty and the holiday spirit

Selling Prepaid

Prepaid in brief

Underbanked come into focus

Change is afoot for Canadian prepaid

Views

What Amazon's wine distribution model portends for payments

Brandes Elitch
CrossCheck Inc.

Education

Street SmartsSM:
Building a road map for the coming year

Jeff Fortney
Clearent LLC

The ROI of training

Joe Porco
Harbortouch

How to handle your new 1099-K tax responsibility

Troy Thibodeau
Convey Compliance Systems Inc.

200 ways to get noticed - Part 2

Nancy Drexler
Acquired Marketing

Marketing your business in 2013: Do you have a plan?

Peggy Bekavac Olson
Strategic Marketing

Company Profile

The Phoenix Group

New Products

Mobile inventory manager

mInventory
retailcloud

POS terminals built for hospitality

P1230 and P1530
NCR Corp.

Inspiration

Appreciation, moderation make for merry holidays

Departments

Forum

Resource Guide

Datebook

A Bigger Thing

The Green Sheet Online Edition

December 10, 2012  •  Issue 12:12:01

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Inspiration

Appreciation, moderation make for merry holidays

"Good manners sometimes means simply putting up with other people's bad manners.
- H. Jackson Brown Jr.

Given the nature of the payments business, it is likely that most ISOs and merchant level salespeople (MLSs) attend more than the average number of parties every holiday season. It's especially important for payment professionals to connect with community members at this time of year, by perhaps participating in holiday food and toy drives, or by just sharing heartfelt greetings during a time that is joyous for many.

It is also common to accept as many holiday party invitations as possible from clients, as well as host or attend parties organized for co-workers and colleagues.

This can add stress to a season that is likely already packed with shopping and planning for celebrations with family and friends. How can you not just survive this hectic time but make the most of the chance it presents to improve working relationships or connect with potential clients in new ways? Following are several helpful tips.

Rest up

No matter how busy you are, find a little time for yourself every day. You could close your office door, sit down at your desk, take a few deep breaths and reflect on things in your life that you are grateful for. Or maybe taking a walk would do the trick. The important thing is to remember to not go at full speed all day and into the evening throughout the season. Give yourself breaks. And, be sure to get plenty of sleep every night.

Eat and drink wisely

It's likely boxes of cookies, nuts and candy will appear at your office, and the gatherings you attend are bound to have tempting food and drinks to enjoy. Savor these treats; don't just gobble them up without thinking. Pay attention when you're eating and drinking; listen to the signals your body gives you about when enough is enough. And when it comes to alcoholic beverages, you know what your limits are. Drink only as much as you can handle gracefully. And, of course, if you're going to get behind the wheel of a car, never let your blood alcohol level go over the legal limit for driving.

Focus on other people

While you will, of course, want to enjoy yourself, you'll be at your best if you don't pay much attention to any nervous, judgmental or a variety of other feelings that might arise for you in social situations. Ask people questions about their lives, and listen closely to their answers. Aim to make at least two new friends per gathering, and try to learn a few new things about people you already know.

Plan ahead

Sometimes it's hard to be spontaneous and think of the right questions to ask while at a party. It's a good idea to come up with a list of people you want to converse with, as well as what you'd like to know about them beforehand. This will help you have some control of the direction your conversations take.

Appreciate what you have

You may feel obligated to show up at some functions you wouldn't attend if you felt you could skip them without negative repercussions. Don't let these feelings get in your way. Be kind to the folks in the room with you. Appreciate the fact that your presence is wanted, that you are integral to many groups, that you have a livelihood and, as a payment professional, that you have great power to fashion a career exactly to your liking.

Notice to readers: These are archived articles. Contact names or information may be out of date. We regret any inconvenience.

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