The Green Sheet Online Edition
July 23, 2012 • Issue 12:07:02
Table for two, please
Restaurateurs who deploy the Harbortouch Hospitality POS system can now centrally manage table reservations without having to lift a fork. The new Harbortouch Reservations module available from Harbortouch is being offered free of charge to fine dining, casual and quick service restaurants as part of the company's ongoing free POS equipment program.
"Similar online reservation systems cost hundreds of dollars a month, but Harbortouch Reservations is offered to all Harbortouch Hospitality merchants at no cost," said Brian Jones, Executive Vice President of Sales and Marketing at Harbortouch.
With the new module, reservations can be accepted either online from restaurant patrons directly or entered manually by restaurant staff whenever a reservation is taken in-person or over the phone. An easy-to-use interface reportedly simplifies navigation for both patrons and employees. All incoming reservations, regardless of source, are tracked through a single point. The POS data collected can later be used to build a customer database for marketing and loyalty programs, Harbortouch noted.
One of the system's strengths the company pointed out is that restaurant managers can quickly organize upcoming reservations into a monthly calendar, which can be viewed daily, making it an essential tool for optimizing workflow and table-turn efficiency. In the initial setup process, restaurant managers can use the software's drag-and-drop functions to configure a table layout that matches the unique layout of each restaurant location.
The table layout screen also shows restaurant managers which tables are occupied or available and provides updates on which restaurant patrons are waiting to be served. Harbortouch Reservations can also send text message alerts notifying diners when their tables are ready.
"This represents a substantial savings for our clients, especially when combined with our entire POS package that's available to any size establishment with no upfront costs whatsoever," Jones said. "It's an unbeatable value."
The free Harbortouch Hospitality POS system is replete with employee management, inventory tracking, menu customization, item pricing flexibility and advanced reporting features. According to Harbortouch, the company provides professional installation and on-site training with every order, backed by 24/7 customer service and technical support. Merchant services from Harbortouch include credit, debit and gift card processing.
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