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Table of Contents

Lead Story

Size matters with big data

News

Industry Update

AmEx joins EMV push

Congress urged not to stifle mobile innovation

Google makes Wallet changes

New Zeus malware puts payments at risk

Features

GS Advisory Board:
New times, new strategies: What are you doing?

ISOMetrics:
Details on big data

Selling Prepaid

Prepaid in brief

Prepaid EMV reaches U.S. shores

Rev takes off where Square left off

Views

When mobile meets RDC

Patti Murphy
ProScribes Inc.

Education

Street SmartsSM:
Why should a merchant be fired?

Jeff Fortney
Clearent LLC

Cooperation, social strategies combat fraud

Nicholas Cucci
Network Merchants Inc.

Five ways to fix your marketing problems

Nancy Drexler
President, Acquired Marketing

Reach your company's peak performance with training

Alan Kleinman
Meritus Payment Solutions

Spotting unlikely service providers in your midst

Chris Bucolo
ControlScan

Company Profile

Ingenico Inc.

New Products

Table for two, please

Harbortouch Reservations
Harbortouch

A mobile-friendly website

Paynet Systems mobile website
Paynet Systems Inc.

Inspiration

Give yourself a break, a long break

Departments

Forum

Resource Guide

Datebook

Skyscraper Ad

The Green Sheet Online Edition

July 23, 2012  •  Issue 12:07:02

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Reach your company's peak performance with training

By Alan Kleinman

Long-term growth requires long-term investment in people. How do you stay efficient while increasing head count? Like most new companies, our early days at Meritus were long, and none of us had job titles that adequately covered our multi-hyphenated list of job functions. Since then, we've put some meat on our bones, and we now have specialized departments, middle management and many new hires.

A hiring strategy that has worked for us is an onboarding and training program. While it may not make sense for very small companies to have a training program, it's never too early to establish training. Proper and considered training programs promote morale and camaraderie, and new employees feel immediately integrated, empowered and committed.

Establishing a training program

Following are five steps your company can take to establish an effective training program:

Enjoying the benefits

A well executed learning and development program will have an immediate positive impact on your company. New hires entering your workforce will be familiar with the bankcard industry, informed of your internal processes and departments, and most importantly, they'll be engaged. Put actions behind your words of investing in employees. Choose people (over results) first. By investing in people first, good results are inevitable.

Alan Kleinman is the Principal of Meritus Payment Solutions, the trusted global payment partner. With a client-first mentality, Meritus provides a breadth of payment and transaction processing solutions that include mobile, credit and debit cards, gift and loyalty cards, electronic benefit transfer, automated clearing house, Check 21 and more. Contact him at akleinman@merituspayment.com or 888-851-7558, ext. 141.

Notice to readers: These are archived articles. Contact names or information may be out of date. We regret any inconvenience.

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Spotlight Innovators:

North American Bancard | Harbortouch | USAePay | IRISCRM.COM | Humboldt Merchant Services