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The Green Sheet Online Edition

November 08, 2010 • Issue 10:11:01

Research Rundown


Smart cards, smart choice

By 2012, global shipment of smart cards is expected to grow from 5.5 to 8.5 billion units at a compound annual growth rate of approximately 11 percent, according to RNCO's Smart Card Market Forecast to 2012. The report indicated the shift in liability associated with Europay, MasterCard and Visa chip and PIN technology would be a key driver in bank issuance of smart cards in the future.

The telecom industry leads in smart card issuance in the form of mobile phone SIM cards; however, forecasters see increased usage of smart card technology in transportation, the public sector and financial services. For more information, visit www.marketresearch.com.

Over $44 billion lost in transactions

A recent Harris Interactive Inc. Online Transactions survey commissioned by online customer experience management software company Tealeaf Technology Inc. revealed that online retailers may have lost more than $44 billion this past year due to retail website transaction problems. More than a quarter of online shoppers surveyed said they would turn to online or offline competitors if they encountered an issue with an online transaction.

Online shoppers surveyed stated they would react to online transaction issues as follows:

  • 66 percent would contact customer service, 53 percent of whom would do so by phone
  • 36 percent would email or log a web complaint with customer service
  • 32 percent would abandon the transaction entirely; of those 27 percent would turn to a competitor

For more information about the survey, contact Lara Sasken at lsasken@tealeaf.com.

Future looks terminal

Mercator Advisory Group's The 'World Terminal' - Preparing the POS for the Multi-Form Factor Future explores global terminal vendor acceptance of multiple payment forms ranging from chip, contactless, near field communication and magnetic stripe payment processing.

Highlighted issues include:

  • Global movement toward devices that accommodate multiple form factors in any geography
  • The rise of chip-based payments among nations and multinational merchants
  • Potential impacts of emerging form factors, such as two-dimensional barcode and biometrics
  • New developments in multiform-factor-capable devices with integrated support

"Payment terminal OEMs should be thinking about their next generation products in such a way that their planning accommodates a more application-centric paradigm, where value-added services can provide true differentiation between offerings," stated David Fish, Senior Analyst, Mercator Advisory Group and report author. For information, visit www.mercatoradvisorygroup.com.

Cloud shift forecast for 2013

As more companies shift to web-based applications to manage customer relationships, the global market for cloud computing is projected to exceed $25 billion by the end of 2013, according to a recently published report by Renub Research, Cloud Computing - SaaS, PaaS, IaaS Market, Mobile Cloud Computing, M, Investments, and Future Forecast, Worldwide.

The report projected the fastest growth segments in software-as-a-service will be communications and collaboration, customer relationship management, enterprise resource planning and supply chain management. For a copy of the report, visit www.renub.com. end of article

The Green Sheet Inc. is now a proud affiliate of Bankcard Life, a premier community that provides industry-leading training and resources for payment professionals. Click here for more information.

Notice to readers: These are archived articles. Contact names or information may be out of date. We regret any inconvenience.

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