GS Logo
The Green Sheet, Inc

Please Log in

A Thing
View Archives

View PDF of this issue

Care to Share?


Table of Contents

Lead Story

Translating tech for profit

News

Industry Update

UBC hopes to cash in with free program

Canadians' call for regulation rejected

Fire shuts down processor

Features

GS Advisory Board:
Vertical market virtues - Part II

Allied vendors speak

ISOMetrics:
History of payments technology

Selling Prepaid

Prepaid in brief

Incentive card usage reflects difficult economy

End-to-end payroll

Gift card legal perils - Part II

Views

The cards, they are a changin'

Patti Murphy
The Takoma Group

Mobile payments in the mainstream

Tim McWeeney
WAY Systems Inc.

Dude's got my money: What can I do?

Theodore F. Monroe
Attorney at Law

Education

Street SmartsSM:
Unexamined emotion, a pit bull that mangles business

Jon Perry and Vanessa Lang
888QuikRate.com

Understanding chargeback rules

Ken Musante
Moneris Solutions

Seven rules of 'celling'

Dale S. Laszig
DSL Direct LLC

Moving the needle on level 4 merchants

Joan Herbig
ControlScan

Use technology to tighten relationships, expand revenue

Shan Ethridge
TASQ Technology Inc.

Company Profile

SparkBase

New Products

Self-assessment assistance

CertifyPCI
Network Merchants Inc.

Pocket-sized terminal

way5000
Way Systems Inc.

Inspiration

Time for a change?

Departments

Forum

Resource Guide

Datebook

A Bigger Thing

The Green Sheet Online Edition

July 27, 2009  •  Issue 09:07:02

previous next

Fire shuts down processor

A July 2, 2009, fire that deadened the power supply at payment processor Authorize.Net's building in Seattle, Wash., shut down the payment platforms of about 240,000 e-commerce merchants. Power was fully restored after 12 hours, and none of the building's technology was damaged in the fire, according to CyberSource Corp., parent company to Authorize.Net.

Bruce Frymire, Corporate Communications Director for CyberSource, said he didn't know how long the fire itself lasted, nor did he know the nature of the damage done to the building. "I saw pictures of the impact to the lower floor, and it appeared to be pretty serious - but I don't know the extent," he said.

Frymire said the transaction networks of all of Authorize.Net's merchants - almost all of whom are Internet retailers - were shut down during the outage, and consumers who attempted to make online purchases were shown an error message.

Favorable timing

Frymire added, however, that the fire occurred at a time typically marked by comparatively low transaction volumes. "If there's any sort of fortunate side to the whole deal, the timing was probably at a relatively low ebb for transactions because of the time of day and the day of the week," he said. "Typically our biggest days of the week are Mondays and Tuesdays, and they kind of slide down the week, the weekend being lowest of all and holidays typically being even lower than that."

During the outage, which shut down all of Authorize.Net's e-mail and phone communications, employees communicated with the company's merchants by sending out messages through Twitter on their mobile phones.

"We were looking for a way to communicate with customers without those phone lines; we went to a Twitter account, and there was a fair amount of gratitude on the part of people for finding a way of communicating," Frymire said. "We were only able to contact those people who thought to search for Authorize.Net and found the Twitter account and could come in and see it."

Fizzled backup

Frymire said Authorize.Net tried in vain to go to its backup power supply during the outage. He said the company had been in the late stages of a transition from its old backup supply to a new one. "We attempted to transfer to a new backup data center, and we had some unanticipated errors in doing that," he said.

Notice to readers: These are archived articles. Contact names or information may be out of date. We regret any inconvenience.

previous next

Spotlight Innovators:

North American Bancard | USAePay | Super G Capital LLC | Humboldt Merchant Services | Impact Paysystems | Electronic Merchant Systems