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CompanyProfile

A legacy like no other

s payment company lifecycles go, the 34-year
Payroc journey has been particularly dynamic.
Founded in 1994, Payroc has moved through
A multiple acquisitions and mergers, a signifi-
cant branding overhaul, and extensive organic growth.
All of these created a legacy few companies in the indus-
try can parallel.

Payroc and its family of affiliates comprise one of the
largest merchant acquirer, processor and payment facili- ISO/MLS contact:
tator organizations in payments; the enterprise operates
in 46 countries and processes $23 billion in annual charge John Barrett
volume for more than 55,000 merchants, the company
reported. Headquartered in Chicago, Payroc employs Executive Vice President
over 200 staff and operates 11 facilities across the United Agent & ISO Sales
States, Canada, Latin America and the United Kingdom. john.barrett@payroc.com
The company added that it also works with more than
2,100 referral partners. 406-863-6052

Honoring sales, quality product
Payroc's president, Adam Bloomston, indicated the deliv- back in October of 2019, we've worked tirelessly to com-
ery of a quality product set and Payroc's reputation for bine cultures, teams, products, technology and capabili-
valuing its sales force are what have enabled Payroc to ties across the globe," said James Oberman, Payroc chief
achieve ongoing success. "Whether we're developing it executive officer. "We believe we've created the founda-
ourselves, such as gateway APIs, RewardPay and CashRe- tion to make us a leader in the payments space and a fan-
wards programs, or partnering with industry leaders like tastic home for future acquisitions." "I feel we are in the
Quantic, CardFlight and eConduit, we ensure our part- middle innings of a monumental shift in the fundamental
ners have access to the best the industry has to offer," merchant acquisition model for payment solutions," said
Bloomston said. "We believe our emphasis on product has Marcus Dagenais, president of Canada at Payroc. "Tradi-
contributed in large part to our uptick in new partners." tional human-centric distribution channels such as ISOs,
agents, direct sales, referral partners, etc., are being dis-
Payroc has been publicly recognized for nurturing its base rupted and replaced by software-centric distribution."
of sales professionals, decade-by-decade, as well as con-
tributing innovative tools, technology, and backing into Looking forward
the sales marketplace. In 2019, Payroc was crowned ISO Dagenais added that he expects this trend will accelerate
of the Year by the Electronic Transactions Association, a and bring good news for the industry as well. "Embed-
highly regarded distinction within the payments indus- ding payment solutions within software creates expo-
try. "The biggest focus of our business will always remain nential top- and bottom-line growth for the underlying
on our partners, agents and ISOs," Bloomston said. "These software firm via ancillary revenue on the processing
relationships are the lifeblood of our business, and we've volume, increased client stickiness and ultimately longer
always echoed that people do business with people." lifetime client value," he said. "So, while we increasingly
need software, software increasingly needs payment pro-
The leader also noted sales-side dynamics are ever- cessing infrastructure."
changing and Payroc remains sensitive to these changes.
"Another trend we're seeing is the rise of the gig economy As far as the future, Bloomston predicts compliant sur-
and an increasing number of people retaining more than charging will become widely accepted by merchants and
one profession," he stated. "Payroc is continuing to make consumers alike. "We believe this is the dawn of the mass
our platform accessible to both industry veterans and the acceptance of surcharging," Bloomston said. "Protecting
gig economy workforce." every dollar is extremely important for the small business
An evolving landscape owner, and consumers are becoming more accustomed to
the idea as it picks up speed in the market." Bloomston
Over time, Payroc has taken on numerous mergers and said Payroc has seen a dramatic rise in surcharge adop-
acquisitions, but 2019 proved to be a banner year as Pay- tion and he expects it will continue. "It's part of our phi-
roc's leadership executed a four-way merger. "Since the losophy that businesses can't just reopen, they need to
merger of Payroc, Payscape, NXGEN and BluePay Canada reinvent," he said.
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