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Spotlight Innovators

eadquartered in Troy, Michigan, award-winning North
American Bancard is an industry leader in credit card
processing, providing a variety of merchant services
H that help client companies of all sizes develop solu-
tions for payment processing, including credit, debit, EBT, check
conversion and guarantee, gift & loyalty cards, and much more. As
an MSP/ISO since 1992, North American Bancard is dedicated to
offering the highest service levels, exceptionally competitive pric-
ing, and the latest technology to its client companies, including Pay
Anywhere, its proprietary point-of-sale (POS) solution. With over
$34 billion worth of payments processed for more than 250,000
businesses every year, North American Bancard is determined to
help American business prosper.

What’s New:

Sales portal of the future

s a merchant services sales professional, you're painfully aware of the number of details you need to keep track
of to monitor what happens day to day with each merchant account in your portfolio. Add in tracking things
like annual PCI activity, the status of new applications, equipment deployment, changes in pricing, residual
A earnings, and other related details, and it can make your head spin.

How many times have you wished this information could be easily and quickly accessed from your mobile device? And,
wouldn't it be great to be able to navigate through your sales portal with the help of friendly, well-labeled icons that are
organized in a highly-intuitive, touchscreen format?

"At North American Bancard, we're constantly listening to the feedback we get from our sales partners and then turning
their valuable input into practical applications that help make their working lives, and the sales process, easier," said Ryan
Malloy, Vice President of Partner Relations at NAB.
Barriers removed

What NAB has learned from its sales force has enabled the company to build and launch a powerful Partner Portal
application that offers its sales partners a refreshing way to access merchant account and residual earning information.
The portal also gives every sales partner a set of automated tools for personalizing their pitch and attracting new business.
First, NAB created a mobile-friendly dashboard that puts all the information at the sales partner's fingertips whenever
and wherever they need it. The portal's interface is fully responsive, so it can easily be used on any browser-enabled
device, without the risk of formatting problems. The design is clean and touch-friendly, with a new navigation structure
that has been intuitively formatted to guide the user directly to the area they want to do business.

The merchant manager section of the portal provides sales partners complete access to view critical information on
their merchants such as PCI compliance, deployment details, terminal shipping information, and legacy/current pricing,
along with basic merchant profile information. Sales partners are even able to set up customized merchant-level and/or
portfolio-wide alerts to monitor anything from approval status to processing volume.

"Our newest Partner Portal release interfaces with NAB's merchant portal, bringing real-time information about every
merchant straight to the sales partner's fingertips in the same intuitive format as the merchant's Payments Hub dashboard,"
continued Malloy. "Our beta launch of the new Partner Portal at NAB's Transcend sales conference last September was so
well received, we were able to do a full-scale rollout before year end."
Prospecting and enrollment made easier

And, if having all your merchant status data accessible in a simple and easy-to-use mobile format isn't enough, it gets
better!

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