Page 40 - gs260701
P. 40
NewProducts
Findustry AI The launch comes as chargeback volumes continue to
rise alongside growth in card-not-present commerce and
Chargeback Agent increasingly complex dispute management requirements.
https://findustryai.com Industry analysts project chargeback activity will
continue climbing globally during the next several years
as ecommerce and digital transactions expand.
Findustry AI said the platform can be configured with
varying levels of automation depending on merchant
preferences. For example, businesses may choose to allow
Chargeback Agent to automatically handle lower-value
disputes while routing larger or more complex cases for
human review.
The company also emphasized the system's continuous
learning capabilities. Human edits and adjustments to
Automate chargeback dispute responses are fed back into the platform's AI
models to help improve future recommendations and
response quality over time.
responses with AI Findustry AI founder Jonathan Razi stated that the
product was built specifically to address growing
operational pressure surrounding dispute management
industry AI introduced Chargeback Agent, an and compliance with evolving card-network rules.
artificial intelligence-powered platform designed
to help merchants, payment facilitators and Chargeback Agent is available through payment facilitators
F acquirers automate the chargeback management and acquiring partners and is designed for merchants of
process and improve dispute response efficiency. varying sizes, including smaller businesses that may lack
dedicated chargeback management teams. The company
The new product uses AI models trained on card-network said merchants can also embed the technology within
dispute rules to identify required evidence, draft response existing acquirer or processor portals.
letters and streamline the representment process.
According to the company, the platform can reduce The launch represents the first in what Findustry AI
manual review work while helping merchants respond to describes as a broader roadmap of AI-powered payment
disputes before network deadlines expire. operations tools focused on automating traditionally
manual workflows within the payments ecosystem. For
Chargeback Agent gathers transaction information and more information, please visit https://findustryai.com.
supporting documentation through integrations and
APIs, then matches evidence to specific card-network
reason codes. The platform can automatically generate
dispute response letters using language optimized for
representment outcomes, while still allowing merchants
to review, edit or approve submissions before they are
sent, the company noted.
40
