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NewProducts

8x8 Inc. nels. Customers can complete payments using secure pay-

8x8 Secure Pay ment links, digital wallets, card payments or IVR-based
payment flows without requiring live agent involvement
https://www.8x8.com at every step. When escalation is necessary, interactions
can transition seamlessly to an agent with full context pre-
served.

The automation engine behind 8x8 Proactive Outreach
sends secure payment reminders across multiple chan-
nels, enabling faster transaction completion and reducing
the operational burden on contact center teams. By auto-
mating repetitive collection tasks, organizations can real-
locate staff to more complex or high-value interactions.

Security features include PCI DSS–compliant processes
that remove sensitive payment data from agent handling.
According to the company, the platform is designed to
protect payment and personally identifiable information
while accelerating revenue recovery.
Help organizations "Organizations shouldn't have to choose between effi-

ciency and customer experience," said Hunter Middleton,
improve payments, CX chief product officer at 8x8 Inc. "By combining proactive
outreach, conversational AI and secure, automated pay-
across channels ments, businesses can reduce agent workload, speed up
collections and make payment interactions easier for cus-
tomers."

x8 Inc. expanded the global availability of Now available worldwide, 8x8 Secure Pay supports in-
8x8 Secure Pay, a unified payments solution dustries including retail, utilities, transportation, manu-
designed to help organizations streamline col- facturing and financial services. The company said orga-
8 lections, reduce manual workloads and improve nizations adopting the solution may benefit from lower
the customer payment experience across digital channels. operational costs, faster deployment through packaged
workflows, improved payment completion rates and en-
Part of the 8x8 Platform for CX, Secure Pay integrates with terprise-grade security.
8x8 Proactive Outreach and 8x8 Intelligent Customer As-
sistant to enable automated reminders, conversational AI 8x8 Secure Pay is available through the 8x8 Platform for
interactions and secure one-click payment options. The CX. For more information, please visit https://www.8x8.
solution allows customers to resolve questions and com- com/products/contact-center/secure-payments.
plete transactions quickly while reducing the need for
agent-driven collection workflows.

Secure Pay supports outreach via SMS, email, chatbot and
interactive voice response (IVR), allowing organizations
to connect with customers through their preferred chan-
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