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• Board-level hardware repair: Factory-certified elec-
tronic technicians repair and refurbish POS devices
and iOS and Android tablets and smartphones.

• POS hardware repair and PIN encryption: An ex-
tensive line of services draws on a heritage of experi-
ence with all forms of POS terminals, peripherals and
Company: Total Support Services integrated POS systems. Technicians repair and se-
Product: End-to-end Support Services curely encrypt Verifone, Datacard, Hypercom, Equi-
Website: www.totalsupportservices.net nox, ExaDigm, Thales, Nurit and Datawire equip-
Contact: sales@totalsupportservices.net ment and more.
• Communication protocols: Technicians provide sup-
End-to-end support port for networked register systems that use dial and
broadband communications. They have expertise in
LAN, Wi-Fi and CDMA communications.
under one roof • Hardware and supply procurement: The company

fulfills hardware and supply orders for merchants
and third-party service providers.
otal Support Services provides comprehensive
technical and customer support for a range of • Warehousing and deployment: Clients can manage
businesses and industries. The company's ser- inventories and obtain equipment when needed, us-
T vices consist of help desk, hardware and supply ing Total's inventory management and warehouse
preparation and deployment, warehousing and board-level storage.
equipment repair. Its clients include petroleum, retail and
hospitality merchants, hardware resellers, payment card • POS help desk: Experienced help desk representa-
issuers and acquirers, software development companies tives provide Tier 1 and Tier 2 training and support.
and independent sales organizations, stated company Clients can white-label these services for frontline
co-founders, Brad McCoy, Chief Sales Officer, and Mark support, obtaining high quality support for their
Shaffer, Chief Operations Officer. end-user customers.

McCoy and Shaffer served in management positions at • Continuous, always-on support: Support services
Alliance Data and Heartland Payment Systems Inc. before are available 24 hours a day and 365 days per year.
founding CWI Electronics Inc. in 2011. After completing a • Experienced, friendly staff: The company's staff
TG3 audit and TR-39 PIN Security and PIN Management have years of experience in technical repair and
certification, they moved to a larger location in 2013 and customer support. These specialists can provide tai-
recently rebranded the company to reflect their expanded lored, customized, consultative support to help cli-
scope of services. ents grow and scale their businesses.

"Total technicians repair and troubleshoot a range of • Project management: Clients can organize large-
devices, including tablets and smartphones," McCoy stated. scale deployments, integrations and portfolio conver-
"In addition to repairing equipment, our technicians test, sions using Total's expertise and on-site and online
clean and wrap power supplies and recoat cash drawers, resources.
making them as good as new, at a fraction of the cost of
new supplies." • Advanced tracking systems: Clients can submit and
track requests quickly and easily.
"Whether they are repairing hardware or providing Tier
1 and Tier 2 support, Total service representatives are Shaun Hayward, Vice President of Information Technology
not constrained by quota," Shaffer added. "They use their at Tendercard, said Total Support Services' ticketing system
experience and knowledge to solve problems and get to the and knowledge base are second to none. "I love that I could
root cause of issues. Their dedication and focus has enabled always login to my portal to see all of the tickets and their
us to reduce swap outs by an average of 37 percent." status," he added.
Comprehensive suite of services Total Support Services also emphasized its rich

Total provides fast turnaround times, competitive pricing understanding of electronic transactions and years of
and warranty services, McCoy noted, adding that its experience in hardware procurement, logistics, repair and
inventory management system enables corporate clients to replacement solutions. Its warehouse, call center, expertise
track equipment, view repair status in real time and create and services are ready to deploy, customize or brand,
customized reports. The company further described its company representatives stated.
services as follows:
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