TouchSuite, a financial technology solutions provider, launched Grubbrr, a multifaceted ordering solution designed to improve the customer experience. TouchSuite said the technology suite can adapt to numerous business environments, including quick-service and fast-casual restaurants, bars, catering trucks, stadiums, movie theaters, and golf courses.
"Grubbrr enables merchants of any size to manage their businesses in real time, without having to invest tens of millions of dollars," said Sam Zietz, CEO at TouchSuite. "It's a complete ecosystem that operationalizes the entire ordering process, connecting kiosks, point-of-sale, mobile ordering, delivery services and table-ordering tablets. Orders go to the kitchen in real time, with no waiting or rekeying."
Farshad Tafazzoli, chief strategy officer at TouchSuite, concurred. "The Grubbrr platform can speak up to 16 languages and is highly responsive to the nuances of ordering and consumer behavior," he added. "It uses native voice recognition and machine learning to continually improve transaction enablement."
Noting that Grubbrr is reducing lines and increasing average tickets at sport stadiums, top QSRs and midsize merchants, Zietz said Grubbrr's service offerings are purpose-built to reduce waits, improve table turns and lower labor costs.
Grubbrr can help hospitality merchants of all sizes grow and scale their businesses, Zietz noted, adding that the platform provides the following features and benefits:
Zietz and Tafazzoli pointed out that Grubbrr has simplified integration by supporting a range of POS systems through a single API. Plus, Grubbrr systems can be fully integrated and configured in under 48 hours. All Grubbrr solutions include continuous updates and 24/7 support, they stated.
The cost-effective, Saas-based solution is brandable, customizable and designed to replace legacy systems that are expensive to deploy and maintain. Kiosk customization options include external hardware coloring, logo placement and on-screen digital logo display, using a consistent brand color scheme.
"Grubbrr provides merchants with advanced technologies that were previously exclusive to major brands," Zietz said. "These technologies deliver faster lines, higher turns, higher average tickets, and lower labor costs, making Grubbrr an asset for any business."
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