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Table of Contents

Lead Story

Global acquiring - Part 1

News

Industry Update

Target breach may be U.S. EMV catalyst

Facebook set to become P2P playe

Gift card giveways boost sales, Aite says

Features

Global 'freemium' mobile gaming market advances

Views

Which sales model is right for you? Part 3

Aaron Nasseh
Finical Inc.

Are you sure you want to be a bank?

Cynthia Bailey
The Idea People

Education

Street SmartsSM:
Hiring for success

Tom Waters and Ben Abel
Bank Associates Merchant Services

The impact of coming FANF changes

Ken Musante
Eureka Payments LLC.

Becoming a money transmitter

Adam Atlas
Attorney at Law

Company Profile

Fusion

New Products

Handheld EMV portability

VX 690
VeriFone Inc.

Speed printing at POS

PT340/PT341 Series
OKI Data Americas Inc.

Inspiration

Become a master communicator

Departments

Readers Speak

Resource Guide

Datebook

Skyscraper Ad

The Green Sheet Online Edition

May 26, 2014  •  Issue 14:05:02

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Inspiration

Become a master communicator

Do you watch industry leaders in action at conferences and wonder how they can communicate so effectively in a range of demanding situations? Would you like to know how they can seem so at ease as they offer one intelligent comment after another

There is no secret formula. It is easy to cultivate certain habits to go from so-so communicator to superb communicator. Following are three tips to help increase your ability to communicate effectively.

Master your subject matter

When you know your industry, products and services inside out, you can talk about them with ease, and be unruffled when you don’t know an answer. It’s time to revisit the wealth of information on how to study provided to school students and apply it to your job. Follow the proven practices for taking notes, setting goals, managing your study time, and more. Don’t delay. Thorough knowledge of payments overall and mastery of your niche will enable you to relax when called upon to speak.

Focus on relationships

Just because you are well prepared for a meeting or presentation doesn’t mean you should flaunt it. Focus on taking a genuine interest in the people you meet at professional events. Someone might not need what you have to offer right now or be able to partner with your business immediately. But if you establish a good connection and reinforce that periodically by checking in via email or phone, your mutual needs might someday converge. If not, the relationships you build could lead to referrals to customers who are a better fit. Good long-term relationships also bring satisfaction to your life beyond what hefty earnings can provide.

Listen to understand

Listening well goes hand in hand with relationship building. Outstanding communicators are always adept at comprehending what others have to say. They do not stick with rigid scripts or become preoccupied with what they want to say next. They listen closely in an effort to truly understand. They ask questions for clarification and to gain insights into the situation of the person they’re speaking with so ultimately they can be of help.

In the sales world, what could be more important than stellar communication skills?

Notice to readers: These are archived articles. Contact names or information may be out of date. We regret any inconvenience.

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North American Bancard | Harbortouch | USAePay | IRISCRM.COM | Humboldt Merchant Services