The Green Sheet Online Edition
March 24, 2014 • Issue 14:03:02
SMB cloud collaboration
Sixty-six percent of consumers surveyed by Accenture said they switched providers due to poor customer service; 42 percent of business respondents reported making decisions based on inaccurate or incomplete information. With the release of Sage 100 ERP 2014, Sage North America said small and midsize businesses (SMBs) now have a cloud-connected business management system to improve customer service and make better informed business decisions.
"Making better decisions, increasing revenue and providing better customer experience requires more collaboration, both internally within the company and externally with suppliers and customers," stated Joe Langner, Executive Vice President and General Manager, Mid-market Solutions for Sage North America. "We designed Sage 100 ERP 2014 to help business owners more easily collaborate."
The company also pointed out that according to an Aberdeen Group Inc. 2013 study, businesses that enhance collaboration improve customer response performance by 50 percent and employee productivity by 78 percent more than businesses that do not.
Sage offers a number of ways to support business collaboration. For example, integrated with Sage 100 ERP 2014, Sage Intelligence tools enable businesses to review real-time data on such things as salesperson profitability and product information. A Profitability Dashboard included in the current edition captures visual depictions of data in detailed reports, which can be shared departmentally or company-wide, Sage noted.
Benefits of Sage 100 ERP 2014 add-on options include:
- Sage Inventory Advisor provides inventory diagnostics to improve fill rates
- Sage Billing and Payment automates invoicing and electronic payments online
- Sage Mobile Sales delivers an interactive catalog with availability, purchase history
- Sage Mobile Service provides work order, customer information to service technicians
- Sage CRM enhances sales quota attainment for mobile and in-house sales teams
In addition, Sage 100 ERP 2014 is designed to integrate easily with other Sage modules. "From the new Sage Mobile Sales and Sage Billing and Payments to CRM integration to the new Sage Profitability Dashboard, Sage is giving business owners the confidence and business insight to succeed," Langner said.
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