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Table of Contents

Lead Story

Reload with prepaid


Industry Update

Cynergy acquired by ComVest

A certified alternative

Dueling Strategies: VeriFone-Chase, Heartland-Hypercom

Optimism prevails at WSAA


Special report on the ETA's 2009 Strategic Leadership Forum

Brandes Elitch
CrossCheck Inc.

Wal-Mart and the unbanked

Patti Murphy
The Takoma Group

Glossary of common payments industry terms

Research Rundown

Selling Prepaid

Prepaid in brief

Prepaid players expand to meet demand

From coins to customers

In-house, SaaS or PaaS that solution?


Sell, rent, lease or give it away - what to do?

Biff Matthews
CardWare International

Use security to retain merchants

Scott Henry


Street SmartsSM:
Why do we think we're different?

Jon Perry and Vanessa Lang

Start with ripples, not waves

Jeff Fortney
Clearent LLC

Legal aspects of high-risk processing

Adam Atlas
Attorney at Law

Digging into PCI - Part 4:
Encrypt transmission of cardholder data across open, public networks

Tim Cranny
Panoptic Security Inc.

Company Profile

Merchant e-Solutions Inc.

New Products

Consolidated purchasing for truckers

Smart Solutions
Comdata Corp.

A gateway into e-commerce

Brick and Click
First Data Corp., Yahoo! Inc.


Twenty tips for lifelong learning



Resource Guide


A Bigger Thing

The Green Sheet Online Edition

November 09, 2009  •  Issue 09:11:01

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Quest for knowledge

My name is Bill Brennan. I am the Director of Item Processing for Southwest Corporate Federal Credit Union in Plano, Texas. I have been in the check processing business for most of my 28 years in financial services. I am now interested in learning about the credit/debit card business.

A colleague in the consulting business pointed me toward your Web site. I'm trying to find a place with documents and diagrams that can help me learn about the business. Frankly, I'm starting with "do-re-mi" if you will.

Can you suggest where I might find information on the basics from the perspective of both the merchant as well as the processor?

Bill Brennan
Southwest Corporate Federal Credit Union


Here are some suggestions that may be helpful to you:

The Publications link at the top menu on our home page ( will take you to our Publications page, which points to a wealth of resources, including The Green Sheet and GSQ archives, which date back more than a decade.

The Green Sheet is published semimonthly and dedicated to the education and success of ISOs and merchant level salespeople (MLSs). It provides complete, original coverage of important, emerging issues and events in the ever-evolving payments industry.

GSQ is our quarterly publication. In it, we have covered POS equipment, Internet commerce, electronic check presentment, acquiring banks, rankings of merchant acquiring organizations, benchmarks throughout the industry, profiles of independent sales organizations, payments industry basics and much more.

You might want to begin with GSQ v12n3, "Life in the trenches: The MLS experience" and GSQ v11n3, "In search of knowledge," both of which delve into aspects being an ISO or MLS today, providing useful information and tips for beginners.

You might also want to review two popular series that are accessible from our Publications page:

1. Robert O. Carr's Knowledge is Power series was written more than a decade ago, and the industry has changed immensely since the articles were penned, but the series contains much useful information about how the industry works.

2. Street Smarts SM, which began in 2003, and continues in each issue of The Green Sheet today, is penned by expert contributing writers who write the column for one year and then pass the baton to the next payment professional willing to share knowledge with the payments community.

Street Smarts articles typically also contain insights from members of GS Online's MLS Forum, another recommended resource. The Forum contains discussion threads about anything and everything having to do with carving out a career in the payments industry. You'll need to register to join. Do that by clicking "Register today!" in the upper right-hand corner of our home page and following the prompts from there.

Once you are registered you can ask questions of other members, many of whom have decades of experience in the industry.

The following publications also may be helpful to you:

Paul H. Green's books are downloadable from our Web site as free PDFs. To do that, click the Book Review link from the Publications page. The Good Selling! books are the first two listed. We cannot attest to the pricing or availability of the other publications.

In addition, Visa Inc. and MasterCard Worldwide provide resources for merchants on their Web sites, much of which is also very useful to payment professionals:

I hope you find this information useful. Please let me know if I can be of further assistance. Welcome to the payments industry, and best of luck!


Call us, write us

Would you like us to cover a particular topic? Is there someone you consider an industry leader? Did you like or dislike a recent article in The Green Sheet? What do you think of our latest GSQ? E-mail your comments and feedback to or call us at 800-757-4441.

Notice to readers: These are archived articles. Contact names or information may be out of date. We regret any inconvenience.

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