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Table of Contents

Lead Story

Card acquiring:
Banking's forgotten family member?


Industry Update

Smart phone, smart payment

Open-loop gift card issuers given reprieve

Congress hammers issuers, acquirers spared

Trustwave alerts hospitality sector


Conference on your desktop

MWAA, a focus on opportunities

PCI unlocks a treasure of security content

Acquiring by the numbers

Selling Prepaid

Prepaid in brief

Virtual card delivers instant rewards

Payroll card market opportunities beckon

Rate this market: African immigrants


VoIP not a secure option

Scott Henry

Bad things happen to good people

Biff Matthews
CardWare International


Street SmartsSM:
Trusty tips for terrific networking

Jon Perry and Vanessa Lang

Margin compression: It's in your hands

Jeff Fortney
Clearent LLC

Elegant e-mail marketing

Daniel Wadleigh
Marketing Consultant

Seven steps to a practical PCI program

Tim Cranny
Panoptic Security Inc.

Company Profile

Sterling Payment Technologies

New Products

Wi-Fi installation simplified


Automatic collections with RDC

Electric Check Processing Plus
CrossCheck Inc.

Comprehensive e-commerce platform

Universal Financial Systems Inc.


Strength in cooperation



Resource Guide


A Bigger Thing

The Green Sheet Online Edition

June 08, 2009  •  Issue 09:06:01

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Strength in cooperation

Coming together is a beginning. Keeping together is progress. Working together is success.
Henry Ford

As an ISO or merchant level salesperson, you are an independent, entrepreneurial person. But have you considered lately how much it helps to be part of a winning team?

In good economic times and bad, being part of a strong team can help ensure that you acquire and maintain the level of residuals you desire to thrive both professionally and personally.

Bringing qualified individuals together in cohesive workgroups can enhance businesses in many ways. It can:

Planning ahead

Despite good intentions, not all teams become stellar. Many factors contribute to whether a team fails or succeeds: These include:

Shaping the team

If you're in the process of forming, joining or revamping a sales team, consider the following factors:

#h4 Style

Team members' work-styles can range from early risers to midnight-oil burners. Some people thrive on multitasking while others need to complete projects one step at a time.

Some desire a quiet environment; others do their best amid lots of hustle and bustle. Whatever the style, pairing like with like translates to increased sales.

#h4 Preferences

Find out what activities your potential teammates enjoy and which they dislike. Does one member enjoy setting up the weekly team meeting?

Does another like to organize the supply room? If people like what they do, they'll do it well.

#h4 Values

A winning team is all about ethics: making a connection between personal and professional values. A team doesn't stand a chance unless each member embodies honesty, integrity, respect and trust.

#h4 Abilities

Some people have amazing technological aptitude. Some can put together a marketing plan in minutes. Others are fabulous number-crunchers. Match the right technician to the right task.


It could be courage or a diplomatic nature. It could be intuitiveness or superior communication skills. Whatever the positive attribute, find each teammate's personal strength, and implement it fully.

Maintaining the team

Now that you've assembled the right team and assigned members to the tasks that suit them best, it's time to think about how to keep your team in play.

The following 10 guidelines may not be the definitive golden rules of teamwork, but they will support a winning strategy:

  1. Do every task with enthusiasm - joy, optimism and enthusiasm are contagious.

  2. Help each team member be right, not wrong.

  3. Look for ways to make new ideas work rather than reasons why they won't.

  4. Try not to make negative assumptions about your colleagues.

  5. Support teammates in their individual victories while taking pride in collective group achievements. Think we, us and our - not they, them and their.

  6. Speak in positive terms about your team.

  7. Maintain a positive mental attitude no matter the circumstance.

  8. If you want it, give it away: respect, recognition, compassion and power.

  9. Act with initiative and courage. Courage isn't the absence of fear; it's recognizing there's something far more important and effective than fear.

  10. Don't lose faith in the team; never give up on your common goals.

Doing just a little more

Even with the best teams, slumps happen. What then? No matter what arena you're in, the mantra that makes the difference is "just one more": just one more sit-up, just one more lap ... just one more cold call.

Unfortunately, you don't have a gravelly voiced coach barking commands in your face. You have to be your own taskmaster. You have to keep yourself on a successful selling track when you veer toward a dead end.

When you are feeling frazzled from a difficult day, take a deep breath, and put "just one more" to the test. The results may surprise you. Try the following:

Your skills, knowledge, experience and heart are unique and irreplaceable. But you don't have to go it alone. Find and shape a stellar team, and see if it just doesn't make your bottom line shine.

Notice to readers: These are archived articles. Contact names or information may be out of date. We regret any inconvenience.

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Spotlight Innovators:

North American Bancard | Simpay | USAePay | Impact Paysystems | Board Studios