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Spotlight Innov
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Seamless integrations emergence of new business practices as an opportunity.
These payment providers began focusing more energy on
USAePay provides a wide variety of tools, support and APIs boosting the sales knowledge base and identifying sales
that help developers quickly and securely integrate our gaps that could be addressed quickly. "North American
payment gateway solutions into their systems and projects. Bancard launched a series of COVID-19 response trainings
Our secure payment processing platform, supported by for sales partners, expanded one-on-one coaching, and
Level 1 PCI Compliance, is backed by live 24/7 customer augmented communications right away," Malloy said,
support. Together with our channel partners and resellers, explaining the company concentrated its sales support
USAePay powers the mobile payments ecosystem, securely efforts on providing sales partners with extra avenues to
processing mobile, ecommerce, card present and mail refresh and gain more knowledge about relevant products
order/phone order transactions. In the fast-moving world of and programs they could offer to struggling merchants.
digital and mobile commerce, USAePay can help you grow
and scale your business by delivering the ideal solution to "We approached the crisis as both a call to guide sales
every one of your clients. https://usaepay.info partners toward the right alternative programs merchants
can use to diversify service delivery, as well as a chance to
renew and reinforce relationships within our sales partner
network," Malloy explained.
Easy upgrades

According to Malloy, one of the best parts of NAB's
merchant services

For example, merchants who now want to minimize contact
What’s New: with customers, can instantly implement NAB's virtual
terminal feature without enlisting or waiting for help from
Tough times call for NAB's customer care department. "We've been steadily
ensuring our salespeople know how to assist merchants
with adopting easy, COVID-friendly fixes, like our virtual
unrivaled support terminal and invoicing functionality," said Malloy.

Additionally, Malloy noted, NAB has launched specialty
nprecedented times of crisis generally test the trainings and support for products the sales team can
support fabric of any business. Therefore, when bring to a merchant or sales prospect who is interested
the COVID-19 pandemic hit with a vengeance, in facilitating more advanced contactless payment sales.
U the support systems of companies everywhere Such applications include NAB's online ordering program,
were challenged. While businesses of all types were strug- mobile payment apps, proprietary Payanywhere POS
gling to maintain a sense of traction, payments companies ensemble, and a host of easy-to-implement ecommerce
- whose business model is to support the ecosystem of com- solutions.
merce - were also feeling the impact. Consequently, one Standing strong for partners
of the hardest hit areas in the payment processing service
model has been the sales function. Not only have business Malloy describes NAB's ability to support its sales partner
clients been scrambling to survive, but sales representa- network in whatever capacity, and whenever or wherever
tives have been working overtime to guide them toward they need it, as "a true partnership." He indicated NAB
better-suited service options. has always stood beside its sales partners and remains
committed to backing them with the right programs,
Moreover, the process of finding new business has resem- promotions, products, and hands-on care they need as the
bled a game of hunting for a needle lost in the proverbial world navigates through this unprecedented time, and well
haystack. Old methods for communicating with prospects beyond.
and presenting product opportunities to them suddenly
needed an overhaul. "Merchants of all types have been "The most important focus for us right now is ensuring
impacted by stay-in-place and shut-down orders enacted our salesforce is educated and ready to nimbly provide a
across the country," said Ryan Malloy, vice president of merchant with any product they need to draw in business
partner relations at North American Bancard (NAB). "We and keep the doors open and cash flowing," affirmed
knew instantly our sales partners would need every pos- Malloy.
sible tool in the box just to be effective in guiding business
owners to payment acceptance solutions designed for the If you're interested in learning more about North American
new normal." Bancard's products and services, or would like more
information about joining the NAB sales partner team,
Revisit, renew, and reinforce please visit www.gonab.com or contact an NAB partner
Some payment processing and technology firms saw the relations representative at 888-229-5229.

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