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And Coconut, an accounting and tax tool for self-employed timeline exponentially. But it's the companies that have
people, swiftly launched online tools and carried out best access to agile and adaptable platforms, through the
successful government lobbying initiatives to help support right partners, that have been able to navigate the ongoing
the small business community. COVID-19 landscape most effectively.

While digital banking app Monese has higher transaction In the post-COVID world, it'll be important for fintech
volumes now than ever before, with a large portion of its players to maintain their disruptive mindset to continue
customer base being key workers — many of whom will to lead, rather than follow the new normal. We saw this
likely not have been eligible for a bank account with a with the likes of Amazon after the dot-com bubble burst,
traditional bank — including the unsung heroes getting us along with the many storms it weathered over the years to
through the pandemic. With the power of mobile wallets become the world's largest retailer.
set up, its team of experts ensured that, when contact-free
living became key, transactional safety was a priority just We'll see similarities like this in fintech, too, while things
like physical safety. readjust. And there will always be some casualties along
the way. Ultimately, however, the fintech powerhouses
Accelerated digitization, inclusion that are the most agile, with a "roof" ready for any crisis,
As such, these enhancements highlight how, due to the will succeed.
economic disruption, financial inclusion has been pushed Ray is a co-founder of PPS, joining in 2004 after holding senior roles
further up the global agenda, showing the importance within retail, entertainment and information services businesses for
of serving people who could have been left out of the more than 20 years. Since becoming CEO in June 2012, Ray has overseen
financial system. And there is a possibility that the lasting a period of 10X sustained growth driven by market leading positions in
legacy of COVID-19 may lead to greater financial inclusion fintech, retail, employee benefits and corporate payments to the point
initiatives, with fintechs continuing to play an important where, in 2018, PPS served over 200 client programs across 30+ countries
role through ongoing strategic partnerships with retailers, worldwide and processed more than 1.6 billion transactions worth the
governments and financial institutions. total value of $35 billion, to become Europe's leading issuer processor. To
While the digitization of financial services has been reach him, please email josh@skyparlour.com.
underway for decades, the pandemic has accelerated the

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