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Letter from the editors



                  s we enter a new year and new decade, we       Empowering  & Connecting
                  are looking forward to furthering our mis-
                  sion to empower and connect today's pay-                today’s
        A ments professionals through our magazine,
        website, event sponsorships and other related initiatives.     payments
        We appreciate the bird's-eye view we've had of the tre-
        mendous changes that have occurred in payments over
        the last ten years, which has enabled us to help readers     professionals
        navigate new landscapes and formulate fresh plans for
        success.
                                                                  • Spotlight Innovator
        We also appreciate our advisory board members, who
        offer their expert perspectives throughout each year in     Web Pages:
        various ways, including through questions we present to     Capture prospects with
        them. In our last issue of 2019, we published a segment
        of their answers to questions that centered on evaluat-     branded, customized
        ing successes and lessons learned over the last year and    web pages for
        likely challenges and opportunities facing the industry
        in 2020. This issue includes the second and final portion   innovators and leaders.
        of their responses.

        In addition, we appreciate our partners and contribut-    • Video Content
        ing writers, some of whom have been working with us         Marketing: Educate and
        for us for more than a decade. Inside you'll find an as-
        sessment of what actions led to building a thriving ISO     impress with animation
        over the last decade; advice on how to spark your team to   and white-board
        perform at its highest level over the next year; how your
        own purchasing habits could be hindering your sales re-     explainer videos.
        sults and what do do about it; and three areas of possible
        industry focus in the year ahead.
                                                                  • Resource Guide: Grab
        We post news stories regularly on our home page,            attention with advanced
        www.greensheet.com, and a selection of those are high-
        lighted herein, including stories on why simplified P2PE    mini ads in print and
        may broaden merchant adoption, PayPal's lawsuit filed       online.
        against the CFPB over prepaid card rules, new fraud at-
        tacks coming in the new year, Visa and Mastercard's ac-
        tions to crack down on free trials, and technology imple-  • Targeted Email
        mented to enable the color blind to access digital bank-    Campaigns: Reach
        ing services.
                                                                     responsive professionals
        Other noteworthy developments are covered in brief up-      who know and trust
        dates on awards bestowed, training initiatives, financ-
        ing secured, industry research, strategic partnerships,     The Green Sheet.
        acquisitions and integrations, and executive appoint-
        ments. We've also included company and product pro-
        files selected for their potential to be of particular inter-
        est to ISOs and merchant level salespeople.                               Danielle Thorpe

        In every issue, we aim to provide the very best infor-                          AVP Media Partnerships
        mation and insights to you. Please send your feedback,
        suggestions and questions to the editors behind this    https://www.linkedin.com/in/daniellethorpe/
        letter: Kate Gillespie, our CEO; Laura McHale Holland,
        assistant vice president, editorial; and Patti Murphy,
        senior editor. We will welcome your comments at                     707-284-1686
        greensheet@greensheet.com.



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