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January 13, 2020 • Issue 20:01:01
Successes in 2019 and
challenges ahead – Part 2
For the first portion of responses, please see www.greensheet.
com/emagazine.php?article_id=6202.
Brandes Elitch
CrossCheck Inc.
1. Main highlights for CrossCheck. The highlight for us this
year was signing large prospects in our two core business-
es: check guarantee and debt collection. These businesses
are intertwined, because when a check is properly autho-
rized and we guarantee it, we have to collect it, or we must
absorb the loss. Since we guarantee in excess of $6 billion
annually, you can readily see that this is a pretty serious ef-
fort. We have to be laser-focused on both our authorization
and collection metrics. We are a fully licensed, registered
and bonded debt collection company in all 50 states, and
we have every possible industry certification. This is very
ach January, people are gearing up for a brand unusual, as most debt collection companies are regional or
new year. Identifying successes and lessons local.
learned from the prior year and strategizing
E to meet new goals are central to the process. In both businesses, which are run separately, we have shift-
In this second article of a two-part series, members of ed our focus to call on larger enterprises, in addition to our
our Advisory Board offer insights into this process with traditional SMB market. There are over 4000 debt collection
answers to the following: agencies in the U.S., but we only have three major competi-
tors in our check guarantee business. We need to be able to
1. What were the main highlights for you and your differentiate ourselves to show why our solution is better
company in 2019? What actions led to your positive for the client.
outcomes? What advice do you have for others who'd
like to achieve similar success?
2. What initiatives, if any, didn't go as well as Contributed articles inside by:
planned? What did you learn? What are you going to
do differently next year to increase the likelihood of Dee and Emily Karawadra .................................................................28
achieving better results?
Nicholas P. Cucci ...................................................................................30
3. What were the most significant developments for Jeff Fortney .............................................................................................32
payments and fintech in 2019? Please elaborate.
TOC on page 3
4. What will be the most critical issues facing the
industry's feet on the street in 2020? What approaches
to address them will likely be most successful?
Continued on page 23