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January 13, 2020  •  Issue 20:01:01


                              Successes in 2019 and


                         challenges ahead – Part 2






                                                               For the first portion of responses, please see www.greensheet.
                                                               com/emagazine.php?article_id=6202.
                                                               Brandes Elitch
                                                               CrossCheck Inc.


                                                               1. Main highlights for CrossCheck. The highlight for us this
                                                               year was signing large prospects in our two core business-
                                                               es: check guarantee and debt collection. These businesses
                                                               are intertwined, because when a check is properly autho-
                                                               rized and we guarantee it, we have to collect it, or we must
                                                               absorb the loss. Since we guarantee in excess of $6 billion
                                                               annually, you can readily see that this is a pretty serious ef-
                                                               fort. We have to be laser-focused on both our authorization
                                                               and collection metrics. We are a fully licensed, registered
                                                               and bonded debt collection company in all 50 states, and
                                                               we have every possible industry certification. This is very
                 ach January, people are gearing up for a brand  unusual, as most debt collection companies are regional or
                 new year. Identifying successes and lessons  local.
                 learned from the prior year and strategizing
        E to meet new goals are central to the process.  In both businesses, which are run separately, we have shift-
        In this second article of a two-part series, members of  ed our focus to call on larger enterprises, in addition to our
        our  Advisory Board offer insights into this process with  traditional SMB market. There are over 4000 debt collection
        answers to the following:                              agencies in the U.S., but we only have three major competi-
                                                               tors in our check guarantee business. We need to be able to
           1. What were the main highlights for you and your   differentiate ourselves to show why our solution is better
           company in 2019? What actions led to your positive   for the client.
           outcomes? What advice do you have for others who'd
           like to achieve similar success?

           2.  What  initiatives,  if  any,  didn't  go  as  well  as   Contributed articles inside by:
           planned? What did you learn? What are you going to
           do differently next year to increase the likelihood of   Dee and Emily Karawadra .................................................................28
           achieving better results?
                                                                 Nicholas P. Cucci ...................................................................................30
           3. What were the most significant developments for    Jeff Fortney .............................................................................................32
           payments and fintech in 2019? Please elaborate.
                                                                 TOC on page 3
           4. What will be the most critical issues facing the
           industry's feet on the street in 2020? What approaches
           to address them will likely be most successful?
                                                                                     Continued on page  23
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