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IndustryUpdate

OneConnect launches big-data-based governance systems, health insurers, payers and
health plan administrators. Among
OneConnect Financial Technology Co. Ltd., a technology-as-a-service plat- the findings: two-thirds of clinicians
form for financial institutions in China, said it launched Data Governance said dealing with patient collections
Solution, the first end-to-end data governance solution based on big data takes time away from patient care,
technology in China. OneConnect is an associate company of Ping An Insur- and providers said 44 percent of pa-
ance Co. of China Ltd. In addition, OneConnect will offer fintech software- tients are frequently distracted by
as-a-service (SaaS) to the European market through finleap connect, a fin- bills and payment concerns, resulting
tech SaaS provided in Europe. in a lower level of compliance and ad-
herence to medical plans.
RESEARCH
J.D. Power: Discover top in card-
holder satisfaction
Healthcare payment dysfunction detracts from patient care
For the fifth time in six years, Dis-
OODA Health stated that new research it conducted in partnership with cover ranked highest for credit card
HIMSS details how consumer healthcare payment dysfunction affects all customer satisfaction among U.S.
healthcare stakeholders, creating system-wide issues and interfering with credit card companies by J.D. Power.
patient care. The study surveyed executives from U.S. hospitals and health
Discover received a total of 842 points
out of a possible 1,000, according to
the J.D. Power 2019 U.S. Credit Card
Satisfaction Study, outpacing the
industry average by 36 points, and
improving six points from 2018, re-
searchers stated. Roger Hochschild,
CEO and president of Discover, said,
We’re More Than an Authorization "The credit card landscape remains

We’re The Best Solution For You and Your Merchants competitive, and we continue to in-
vest in technologies that improve ev-
ery customer interaction with us."
MetaBank says it pays to
leverage faster payments

Companies that leverage faster pay-
ments for consumer disbursements
could see valuable business returns,
QUICKBOOKS DEVELOPERS according to a new MetaBank study.
Companies that pay consumers via
RETAIL/POS
paper check should take note: con-
sumer preferences are shifting to-
ward alternative payment options for
the payment of rebates, refunds, cred-
its, insurance benefits, tax refunds
MOBILE eCOMMERCE and more. MetaBank said these are
among the actionable insights iden-
Plus ePN offers customized, versatile services tified in its report Faster Payments:
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to help you support your business in 2019.

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