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June 10, 2019 • Issue 19:06:01

Learn more, earn more with training

The ETA's Certified Payments Professional (CPP)
credentialing program includes an online study guide
to help candidates prepare for the examination, which
is administered in testing centers throughout the
United States.
• Merchant Cash Advance Basics: Produced by Coun-
selorLibrary.com LLC and deBanked, this online train-
ing and certification focuses on merchant cash advance
(MCA) products. The four-part course uses video and
quizzes to review MCA products and compare them to
loans and consumer transactions, explaining why de-
faults happen and summarizing best practices.

• Field Guide Sales Training Program: The Field Guide
Sales Training program, a self-directed online training
program, aims at providing essential industry knowl-
edge and skills. Ten lessons with video tutorials can
be completed in 15 focused hours, ideally over several
By Dale S. Laszig days to absorb the diverse subject matter.

raining initiatives for merchant level salespeople • Bankcard Boot Camp: Bankcard Boot Camp Home
(MLSs) reflect a growing interest in payments Study, an eight-module course, is designed to inculcate
best practices and self-governance. The Green knowledge and skills so MLSs can confidently interact
T Sheet published a two-part series on payments with merchants. One-hour modules provide in-depth
education in June 2017: "Training turns tactical in payments industry knowledge and business strategy. Enrollees
biz," in issue 17:06:01, reviewed approaches to in-house also receive a copy of How to Survive and Thrive in the
training; "Tapping into payments' goldmine," in issue Merchant Services Industry, a guidebook that provides
17:06:02, explored industry course offerings and certifica- industry basics, thought-leader interviews, historical
tions. In this article, program designers and participants data and tips on selling. The 2019 edition includes on-
offer perspectives on leveraging professional development line resources.
programs.

While learning programs differ in content and scope, most
are self-directed, enabling MLSs to study at their own pace. Contributed articles inside by:
Continuous updates keep programs relevant. Following is
a sampling of current payments curricula. Brandes Elitch .......................................................................................20
Dee and Emily Karawadra .................................................................36
• ETA YPP, CPP: The Electronic Transactions Asso-
ciation's Young Payments Professionals (YPP) Scholar Jeff Fortney .............................................................................................38
Program is designed to support, educate and fast track Nicky Koopman .....................................................................................40
young payments professionals. The ETA prepares par-
ticipants for leadership in the association and the in- TOC on page 3
dustry.

Continued on page 26