News from the Wire
Monavate, Chargebacks911 partner on plug-and-play dispute management
Tuesday, March 17, 2026 — 14:40:21 (UTC)
MONAVATE AND CHARGEBACKS911 BRING PLUG-AND-PLAY DISPUTE MANAGEMENT TO PROGRAMME MANAGERS
The turnkey, white-label solution gives programme managers a faster, modernised, more customer-friendly route to dispute handling and regulatory compliance
CAMBRIDGE, England, March 17, 2026 – Monavate announces its partnership with Chargebacks911 to transform how disputes are handled across Monavate’s card programmes. The new service delivers unified, programme manager-focused dispute management services that elevate resolution speed, consistency, and the cardholder experience; strengthening trust and supporting Consumer Duty–aligned initiatives.
This turnkey service is powered by Chargebacks911’s Unified Dispute Management System (UDMS), an AI-enabled Disputes-as-a-Service (DaaS) platform that centralises dispute workflows and case handling. The platform resolves the complexities of today’s growing dispute trends, card scheme updates, and siloed data through simple-to-use, configurable interfaces designed for scale.
Additionally, this game-changing technology removes the need for programme managers to build and maintain large in-house dispute teams, manage ongoing scheme rule changes, or keep pace with an increasingly complex chargeback landscape. Monavate customers gain operational efficiency, improved service quality, and the ability to focus on their core competencies, while maintaining first-line responsibility for dispute handling.
“Our customer-first approach really sets us apart from other issuer processors, and when it comes to providing tools to manage the challenges that accompany disputes and chargebacks, there’s no better platform than Chargebacks911,” said Elizabeth Agricole-Barnes, Chief Operating Officer at Monavate. “Programme Managers have multiple workstreams to manage, reconcile, and deliver. Through Monavate, they gain a one-stop-shop via Monavate One, from day-to-day processing needs to scalable, automated chargeback management delivered through Chargebacks911.”
Chargebacks911’s dispute automation has already reduced average handling time per dispute from approximately 42 minutes of manual work to seconds. Programme managers benefit from automated workflows, structured case management, back-office support, and configurable interfaces that drive faster resolution and more consistent outcomes for cardholders.
This plug-and-play solution is embedded directly into the Monavate One platform, providing customisable, customer-facing interfaces that support the end-to-end lifecycle of chargebacks across all schemes and payment methods worldwide. The solution inherently ensures up-to-date chargeback rules while keeping pace with evolving cardholder expectations. Two service levels are available, accommodating a wide range of programme sizes; from fast-growing crypto innovators to niche specialist institutions.
“Through our integrated partnership, Monavate’s programme managers gain immediate access to proven dispute automation and operational expertise. It's not just about time savings, it’s a genuine competitive advantage,” said Monica Eaton, Founder and CEO of Chargebacks911. “With this built-in approach, programme managers can deliver faster, scalable, best-in-class dispute resolution for cardholders, without the operational burden and overhead traditionally associated with chargeback management.”
“At Monavate, we partner with companies that raise the standard for our clients and help remove complexity from payments,” added Elizabeth Agricole-Barnes, Chief Operating Officer at Monavate. “Chargebacks911 brings deep expertise, proven scale, and a platform built from real programme-level pain points. UDMS strengthens our dispute capabilities, improves outcomes for cardholders, and gives our partners a smarter, more resilient foundation for growth.”
Programme managers using the platform have validated returns of approximately 3:1 ROI, driven by improved dispute efficiency, higher resolution success rates, and reduced operational overhead. One UK issuing programme delivered 320%+ net ROI, lowering write-off thresholds from £85 to £10 while improving dispute handling performance and consistency.
Together, Monavate and Chargebacks911 are setting a new standard for programme manager-led dispute management, enabling global card programmes to scale with confidence while strengthening cardholder experience, trust, and loyalty.
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About Monavate
Monavate is a Cambridge-based fintech specialising in modern card issuing, payment processing, and regulatory infrastructure for some of the world’s fastest-growing fintech and Web3 companies. Founded in 2020, Monavate is an FCA-regulated e-money institution and a principal member of Mastercard, Visa, and Discover, enabling clients to launch and scale payment programmes across the UK, Europe, and beyond. Through its API-first MonavateOne platform, the company provides end-to-end issuing, authorisation, settlement, and compliance capabilities that bridge traditional finance and decentralised financial technologies. With more than 6.3 million cards issued and over £6.5 billion in processed payments to date, Monavate powers next-generation payment experiences for innovators across fintech, Web3, travel, insurance, media, and enterprise. Learn more at monavate.com or follow us on LinkedIn at
linkedin.com/company/monavate.
About Chargebacks911
Chargebacks911® is the global leader in chargeback prevention and remediation technology. As a platform provider to merchants and financial institutions, Chargebacks911 is the first global company fully dedicated to providing an end-to-end platform specifically designed to counter post-transactional fraud and chargeback misuse. Today, Chargebacks911 safeguards more than 2.4 billion transactions per year on behalf of clients in 87 countries around the world, supporting over 2.5 million merchants. For details on Chargebacks911’s comprehensive dispute management solutions, visit
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Source: Company press release. 
Categories: Partnership
