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Navan saved customers 16% on business travel according to economic impact study

Friday, November 21, 2025 — 17:17:43 (UTC)

Nov 21, 2025 9:00 AM Eastern Standard Time

New research finds 376% 3-year ROI with Navan and sub 6-month payback period

PALO ALTO, Calif.--(BUSINESS WIRE)--A study by Forrester Consulting on behalf of Navan (NASDAQ: NAVN), the leading all-in-one business travel, payments, and expense management platform, found the Navan platform saved customers 16% annually on business travel, based on a composite organization analysis¹. Combining cost savings and productivity gains, the study found that Navan delivered a 376% return on investment (ROI) during a three-year period.

The Forrester Consulting analysis illustrates how Navan’s single platform can eliminate the headaches of clunky systems and manual receipt-chasing. The study reveals a clear path for companies to transform their T&E programs, moving from low adoption and noncompliance to cost savings and productivity gains.

Key findings from the Total Economic Impact™ of Navan study include:

376% ROI in three years

Payback period of less than six months

$9.1 million in total benefits in three years through cost savings and productivity gains

16% saved on travel through negotiated rates and smart policy controls that don’t slow travelers down

Travel booked in less than 5 minutes, saving 70% time per booking

"This study puts hard numbers on what our customers tell us: when you eliminate the work of travel and expenses, everyone wins," said Michael Sindicich, President at Navan. "Employees get a tool they love and finance teams escape chasing receipts to focus on strategy. With Navan you don't have to choose between a great employee experience and powerful financial control — you can have both.”

“We had multiple regional TMCs and point solutions. With Navan, we consolidated everything into one platform,” commented one Navan customer, a Global Category Manager in Life Sciences. “Our savings are 17% of our travel spend in 2023 and a steady 20% for 2024 and 2025.”

Navan’s AI ends the endless scroll of booking travel. Instead of showing every travel option, it learns what employees like and shows them what they'll love, all within company policy. Employees can book trips in under five minutes, according to the Forrester study. In fact, Navan data shows that 70% of all bookings on its platform are made from the first five options employees see. It’s not just faster booking; it’s travel that feels personal.

Forrester is a leading global research and advisory firm. It provides proprietary research, continuous guidance, consulting, and events and conducts annual surveys of more than 700,000 consumers, business and technology leaders worldwide. Its offerings are grounded in rigorous and objective research methodologies.

To read the study, please visit navan.com/resources/reports/forrester-tei-report-navan

¹Based on interviews with Navan customers and analysis of global enterprise model with $20 million annual travel budget and 5,000 employees as described in November 2025 Forrester Total Economic ImpactTM Study commissioned by Navan. Actual savings, benefits, and other results may vary and depend on a variety of factors described in the study and are not guaranteed.

About Navan

Navan is the leading all-in-one business travel, payments, and expense management platform that makes travel easy for frequent travelers. From finding flights and hotels to automating expense reconciliation, with 24/7 support along the way, Navan delivers an intuitive experience travelers love and finance teams rely on. See how Navan customers benefit and learn more at navan.com.

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Source: Company press release.

Categories: Announcement