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FPC releases guiding principles for instant payments fraud dispute resolution

Friday, May 15, 2026 — 18:37:48 (UTC)

U.S. Faster Payments Council Releases Guiding Principles for Instant Payments Fraud Dispute Resolution

May 15, 2026 – The U.S. Faster Payments Council (FPC), a membership organization devoted to advancing safe, easy-to-use faster payments in the United States, today announced the release of Instant Payments Fraud Dispute Resolution: Guiding Principles for the U.S., a new report developed by the FPC Fraud and Scam Mitigation for Faster Payments Work Group. The report provides industry guidance for designing dispute resolution frameworks related to fraud and scams involving instant payments.

As instant account-to-account payments continue to grow in the United States, the report addresses the unique challenges associated with fraud dispute resolution in irrevocable payment environments. The principles outlined in the report are intended to help strengthen consumer and business confidence while supporting the continued adoption of instant payments.

The report focuses on fraud-related disputes involving instant payment systems, including unauthorized fraud, authorized push payment scams, first-party fraud, and request-for-payment fraud. Rather than prescribing specific rules or liability frameworks, the document offers a flexible set of guiding principles that organizations across the payments ecosystem can adapt based on their capabilities and use cases.

“Speed and dispute resolution can co-exist. Establishing a clear and consistent dispute resolution process is essential to the adoption and growth of instant payments,” said Lee Kyriacou, Partner at PayGility Advisors and Chair of the FPC Fraud and Scam Mitigation for Faster Payments Work Group. “This report lays out clear and actionable principles for the development of dispute processes based on lessons learned from existing payment rails.”

The report outlines 11 guiding principles, including recognizing the shared responsibility all ecosystem participants have in mitigating fraud, establishing structured dispute resolution workflows, supporting vulnerable consumers and small businesses, and promoting transparency through ISO 20022-aligned information exchange.

Among the report’s recommendations are the use of standardized messaging capabilities, risk-based fraud mitigation tools, clear operational responsibilities for sending and receiving financial institutions, and streamlined dispute processes that preserve the speed and integrity of instant payments.

“Because many forms of instant payments are irrevocable, dispute resolution has become a defining trust issue for adoption,” said Shelley Rojano, Executive Director, Payments Risk Management at JPMorgan Chase and Vice Chair of the FPC Fraud and Scam Work Group. “This report offers a practical, industry-led set of guiding principles that strengthen confidence by clarifying roles across ecosystem participants, and identifies key actions needed for fraud-related disputes on U.S. instant payment rails.”

The report also highlights real-world lessons from global and domestic payment frameworks, including the UK’s APP scam reimbursement initiatives, Brazil’s Pix ecosystem, Nacha’s upcoming credit-push enhancements, and dispute handling practices used by card networks and other payment systems.

“The FPC continues to bring together diverse industry stakeholders to address some of the most important issues impacting faster payments adoption,” said Reed Luhtanen, FPC Executive Director and CEO. “This report reflects the collaborative work of the Fraud and Scam Work Group to advance practical guidance that can help improve trust, reduce fraud exposure, and support safe and secure instant payments for consumers and businesses alike.”

The Instant Payments Fraud Dispute Resolution: Guiding Principles for the U.S. report is available for download from the FPC's Faster Payments Knowledge Center.

For more information on the FPC, its current work efforts or to join, visit FasterPaymentsCouncil.org.

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Source: Company press release.

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