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JM Associates FCU finds success partnering with Dolphin Debit

Tuesday, March 24, 2026 — 17:14:20 (UTC)

JM Associates Federal Credit Union Finds Success Partnering with Dolphin Debit

HOUSTON – March 24, 2026 – Like many credit unions, JM Associates Federal Credit Union decided it was finally time to work with an expert partner to manage its ATM fleet. The credit union chose Dolphin Debit and immediately began seeing benefits.

Headquartered in Florida, JM Associates FCU is a SEG-based institution, serving the associates of JM Family Enterprises. It has branches in Florida, Alabama, and Missouri, operating a total fleet of seven ATMs.

Robert Griffin, Executive Vice President, explained that before partnering with Dolphin, the management tasks associated with operating the ATMs were taking a lot of time and resources. In addition, he noted, “We ran into issues multiple times where the maintenance company would blame the cash delivery company for causing issues, and vice versa. Partnering with Dolphin eliminated that problem.” JM Associates did look at other potential partners, but Griffin said Dolphin stood out because of its proven track record with credit unions, its service model, responsiveness, pricing, and ability to fully manage the fleet. In addition, Griffin had experience with Dolphin from a previous credit union where he had worked and said he knew Dolphin would be a good fit for JM Associates.

“We were looking for a partner who could improve ATM uptime and deliver cost savings,” Griffin said. “Dolphin offered a turnkey model that relieved our staff of day-to-day ATM responsibilities and provided deeper expertise in ATM operations.” The credit union immediately gained cost savings through the Dolphin relationship, but Griffin cited other advantages as well. Such as faster and more responsive service and resolution of any issues, relief from the burdens of compliance, and improved member satisfaction with newer and better ATMs.

The biggest benefit? Operational relief. “We were looking for a relationship with an ATM management company that would fully manage the service. This allows our internal workload to focus on member-facing priorities,” Griffin said. Even as the financial industry evolves, ATMs are still an important element of JM Associates FCU’s member service strategy, Griffin said, noting “They serve as a critical touchpoint for cash access, after hours service, and convenience.”

“JM Associates is a great example of a credit union that recognized the drawbacks of managing their own ATMs and fixing that by partnering with someone they knew they could trust,” said Joe Woods, Senior Vice President of Marketing and Partnerships for Dolphin Debit. “It is paying off for them just as it has for so many of our other clients.”

About Dolphin Debit

Dolphin Debit Access, a subsidiary of Euronet Worldwide, Inc. (NASDAQ: EEFT) is a full-service ATM & ITM management company that owns and operates ATMs & ITMs for financial institutions. Dolphin’s turnkey ATM service includes purchase and deployment of new ATMs, purchase of the financial institution’s existing ATMs, terminal driving, transaction processing, ATM maintenance, armored car service, communications, monitoring and dispatch, and cash management. Dolphin Debit operates all makes and models of ATM equipment in various branch and off-premise venues and works with 325 financial institutions across the United States. Combined with the strength of its global payments parent company, Euronet Worldwide, Dolphin is able to deliver technology and modernization through the company’s REN payments platform.

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Source: Company press release.

Categories: Partnership