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PayPoint wins “Best Sector Initiative” at OBExpo Awards 2025

Monday, November 03, 2025 — 17:46:07 (UTC)

Welwyn Garden City, Hertfordshire, England, 3 November 2025: PayPoint is proud to announce that it has won “Best Sector Initiative” at the Open Banking Expo Awards 2025, for its Open Payment PayIn innovation. The solution was developed for a major utility client to provide a secure, real-time refund disbursement platform, powered by Open Banking.

PayIn was developed in response to challenges in the utility sector around slow, cheque-based refunds. It provides a digital alternative to cheques, reducing time delays and inconvenience for customers, whilst reducing transaction costs and fraud risk for suppliers.

The proposition to get payments out to customers, in response to the government's AFP scheme, was launched in 2023 and actioned as a replacement to cheques in 2025. It has now been used to issue over £1 million of utility refunds. 88% of all refunds have been delivered direct to customers bank accounts using Open Banking, with transactions taking place immediately - the fastest transaction took place just 37 seconds after issue.

Through the partnership customers can also collect cash at over 30,000 PayPoint outlets nationwide. PayPoint’s PayIn service remains the only UK solution to blend Open Banking with in-store cash redemption, ensuring inclusivity that supports both digital and cash-preferred users. The solution, which is accessible anytime, reduces reliance on banking hours, with 23% of transactions taking place outside banking opening hours whilst also eliminating the need for customers to share sensitive bank details, improving transaction security.

Jo Toolan, Managing Director of Payments at PayPoint, said: “We’re incredibly proud of this recognition. PayIn shows what’s possible when innovation is focused on both inclusion and convenience. By offering an alternative to cheque processes with instant digital and cash refund options, we’ve created a solution that truly works for everyone. This award is testament to the power of collaboration and the potential of Open Banking to tackle existing challenges that many industries face.”

ENDS

For further information contact: ChristopherGardner@paypoint.com or IanRanger@paypoint.com PayPoint press office: PayPoint@mhpgroup.com About PayPoint Group

For tens of thousands of businesses and millions of consumers, we deliver innovative technology and services that make life a little easier. The PayPoint Group serves a diverse range of organisations, from SME and convenience retailer partners to local authorities, government, multinational service providers and e-commerce brands. Our products are split across four core business divisions: In Shopping, we enhance retailer propositions and customer experiences through EPoS services via PayPoint One, card payment technology, Counter Cash, ATMs and home delivery technology partnerships in over 60,000 SME and retailer partner locations across multiple sectors. Our retail network of over 30,000 convenience stores is larger than all the banks, supermarkets and Post Offices put together

In E-commerce, we deliver best-in-class customer journeys through Collect+, a tech-based delivery solution that allows parcels to be picked up, dropped off and sent at thousands of local stores

In Payments and Banking, we give our clients and their customers choice in how to make and receive payments quickly and conveniently. This includes our channel-agnostic digital payments platform, MultiPay, offering solutions to clients across cash, card payments, direct debit and Open Banking. PayPoint also supports its eMoney clients with purchase and redemption of eMoney across its retail network.

In Love2shop, we provide gifting, employee engagement, consumer incentive and prepaid savings solutions to thousands of consumers and businesses. Love2shop is the UK’s number one multi-retailer gifting provider, offering consumers the choice to spend at more than 140 high-street and online retail partners. Park Christmas Savings is the UK’s biggest Christmas savings club, helping over 350,000 families manage the cost of Christmas, by offering a huge range of gift cards and vouchers from some of the biggest high street names, including Argos, Primark and B&M.

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Source: Company press release.

Categories: Announcement