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Allstar exposes fleet intelligence gap as UK fleets struggle to turn data into action

Thursday, October 22, 2026 — 16:25:02 (UTC)

Allstar exposes the Fleet Intelligence Gap as UK fleets struggle to turn data into action

New research reveals the hidden cost of fragmented fleet data, with decision-makers spending almost six working weeks a year handling information.

London, UK, 22 October 2026: New independent research commissioned by Allstar, a Corpay company, has found that mid-market fleet decision-makers across the UK are spending an average of 4.27 hours per week personally downloading, checking, reconciling, analysing and reformatting fleet data, equivalent to almost six working weeks every year.

The study, conducted by independent research house Censuswide, surveyed a total of 300 fleet managers, transport managers, operations managers, procurement managers and finance leaders responsible for fleets of between 21 and 75 vehicles across the UK.

The research also found that 74% of mid-market businesses have no single dedicated full-time fleet manager, meaning that in the majority of cases, responsibility for one of the largest controllable cost lines in the business sits alongside other responsibilities.

On average, respondents manage fleet fuel costs, EV charging costs and driver data across over 3 separate systems, portals or spreadsheets. While, more than a third (36%) use four or more.

One of the most striking findings concerns the relationship between current confidence and recent experience. Eight in ten respondents (80%) said they were confident they would identify out-of-policy or unusual spend before it resulted in avoidable cost. Yet 30% reported discovering out-of-policy or unusual spend only after the cost had already been incurred in the previous 12 months.

Analysis of the data reveals this pattern consistently across various issues. Among respondents who reported discovering out-of-policy spend after the cost was incurred, 85% currently report being confident they would identify it before it creates a problem. For missed savings and opportunities, the figure is 81% and for EV charging or reimbursement errors, it is 85%.

Every respondent reported discovering at least one of the listed fleet issues only after the cost had already been incurred during the previous 12 months. However, when an issue is flagged, the average mid-market business takes more than four and a half days to move from identifying it to acting on it. Only 1% act on the same day.

Fleet decision-makers estimate that an average of 9.4% of their annual fuel and fleet spend is lost to avoidable costs, including out-of-policy spend, inefficient purchasing, missed savings opportunities and vehicle downtime.

Despite these challenges, appetite for technology and AI-enabled tools is strong. 66% of respondents said they would trust AI to handle simple, routine fleet tasks but want human control over anything significant. A further 16% said they would welcome AI that flags issues and recommends actions, provided they approve the decisions. No respondent said they did not want AI involved in fleet decisions at all. When asked what would most increase their trust in AI-enabled fleet recommendations, 33% cited supporting evidence or data behind the recommendation.

Responding to the findings, Will Gill, Chief Product Officer, International Vehicle Payments at Corpay, said: "The interesting thing here is not that fleet managers lack data. In many cases, the opposite is true. They are working across multiple sources and spending hours every week trying to turn that information into something they can use.”

He added: "The challenge for fleet technology is to shorten the distance between seeing something in the data, understanding why it matters and deciding what to do about it. That does not mean taking judgement away from the fleet manager. It means giving them better intelligence so they can apply that judgement sooner and close the fleet intelligence gap."

For more information, read here.

ENDS

About the research

The Fleet Intelligence Gap research was conducted by Censuswide on behalf of Allstar between 10 and 17 September 2026. The study surveyed 300 fleet managers, transport managers, operations managers, procurement managers and finance leaders with responsibility for fleets of between 21 and 75 vehicles in organisations employing between 50 and 250 people across the UK. The sample included minimum quotas of 50 respondents each across construction, manufacturing, retail and transport and logistics sectors.

About Allstar

Allstar is part of Corpay (NYSE: CPAY), the Global Spend Management Company, a global S&P 500 provider of commercial cards (e.g., business cards, fleet cards, virtual cards) and AP automation solutions (e.g., invoice and payments automation, cross border payments) to businesses worldwide. Our solutions are designed to assist with the way your business moves money, helping our customers to control purchases better, mitigate fraud, and ultimately spend less.

With over 50 years' expertise, Allstar supports over 65,000 businesses and 1 million+ card users, giving drivers access to the largest combined fuel and electric charging payment network in the UK and Republic of Ireland.

Allstar offers the UK's largest fuel card network, accepted at over 90% of fuel sites nationwide, including supermarkets, major oil brands and motorway service stations. Its EV network is also the UK's largest and fastest electric charging payment network for businesses, providing access to more than 36,000 locations and 100,000 connectors.

Through partnerships with over 60 networks, Allstar delivers acceptance across more than 70% of all UK public charging connectors, as well as offering EV charging solutions for charging at home, near-home and depot charging too. Helping businesses of all sizes to transition to and manage mixed and electric fleets with ease, Allstar is the business partner to provide fleet intelligence.

For more information, please visit: www.allstarcard.co.uk

About Corpay

Corpay (NYSE: CPAY), the Global Spend Management Company, is an S&P 500 company with three primary B2B solution sets. Spend Management provides corporate and virtual card programmes and automates procure-to-pay. Cross-Border helps businesses manage foreign-currency exposure and provides global multi-currency account solutions. Vehicle Solutions controls fuel, tolls, parking and related vehicle spend. With Corpay, the more a business controls, the less it spends. To learn more, visit corpay.com.

For further information, contact: Claire Holden, SkyParlour for Allstar claire@skyparlour.com +44 (0)330 043 1315

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Source: Company press release.

Categories: Reports and research