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September 2026 • Issue 26:09:02

"An MLS is going to walk into a business, present a software
solution, offer to analyze their statement and forward the
statement to an ISO's internal team of experts for analysis,"
Shepherd said. "Today, statement analysis is mostly done
for larger accounts, but an MLS can use our new tool and
From in-house to say, 'I'll be back tomorrow but just want to show you're
paying $179 a month for PCI DSS noncompliance.'"

interconnected As he reminisced about writing the first version of ISO
Amp, Shepherd mentioned he enjoys coding, misses it
and remains a software developer at heart. He recalled
aha moments that turned out to be false starts. Most
entrepreneurs don't talk about failure, he added, or the three
times out of a thousand when they finally get something
right.

The real aha moments, according to Shepherd, occurred
when an early adopter began to scale the system and later
when he and his team found a way to automate data entry.

"An ISO began to run around 700 instant quotes a month," he
said. "When people start using your software, that's when
you realize there's actually something there. And when we
By Dale S. Laszig realized we could automate data entry using AI and OCR,
that was a big moment, going from keying in everything
or decades, ISOs and merchant level salespeople to saying just upload your statement and we'll do the rest."
(MLSs) have used technology to improve the Multi-screen to single sign-on
customer experience. The journey began with
F electronic payments, followed by value-added Dee Karawadra, CEO of Impact Techlab, RevUp and Impact
services and integrated solutions and eventually led to PaySystem, was frustrated by having to log in and out of
omnichannel software that supports transactions across multiple client and vendor portals to complete simple
borders, devices, platforms and providers.

Some of the payments industry's most popular software
solutions were designed out of frustration by people who Contributed articles inside by:
were determined to find a better way, whether it was Jaki Kackert .............................................................................................14
selling to merchants, running an ISO or meeting ever-
changing compliance guidelines. This article highlights Adam Atlas ..............................................................................................16
three innovators who brought their in-house solutions to a
broader market. Shawn Curtis ..........................................................................................18
Delayed response to real-time insight Anthony Walton ....................................................................................20
Melih Oztalay .........................................................................................30
James Shepherd, CEO of CC SalesPro, has never forgotten
what it's like to be an MLS, even after establishing several Daniel Wilson Kemp ............................................................................33
businesses over the past decade, including Full Stack Jim Petit ...................................................................................................36
Payments, ISO Amp, CC Storage and the Merchant Sales
Podcast. In a recent interview, he described a typical door- Elie Y. Katz ...............................................................................................38
to-door sale.
Tim Yalich ................................................................................................40

Continued on page 28