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Insights and Expertise

This entire process happens within a single payments
back-office environment, eliminating data silos, manual
In an era of real-time payments and touchpoints, and errors.
customer expectations for instant Competitive advantages of an integrated approach
transparency, these inefficiencies are Payment processing organizations that adopt back-office
resulting in significant operational environments have reported:
challenges and processing bottlenecks • Faster reconciliation and settlement cycles due to
real-time loading and continuous processing of
transaction data

• Drive business intelligence: Consolidated plat- • Streamlined exception handling due to reduction
forms enable better reporting and analytics across in manual workflows
functions. That makes it easier to identify patterns • Improved business relationships and increased
in disputes, uncover fee anomalies, or track settle- revenue potential due to more flexibility with fee
ment performance by partner or channel. and commission structures
Real‑world example: unified back office in action
• Significant reduction in chargeback losses and
Consider how a modern, integrated system handles a financial write-offs due to more accurate, timely
single debit card transaction: evidence

1. Within seconds of a transaction being authorized, • Lower operational costs through automation and
it is loaded into the back-office system. reduced IT complexity

2. Reconciliation logic immediately matches it with • Improved compliance with unified audit trails
issuer/acquirer data and corresponding network and consistent controls
data.
• Greater agility for supporting new payment
3, Fees are automatically assessed in real-time using methods like RTP, BNPL and A2A
pre-configured business rules. Future‑proofing the payments ecosystem
4. Settlement instructions are generated and validated Modernization can’t stop at the front end. As payment
within the same system. ecosystems evolve with faster payments, digital currencies
5. All reports and output files are automatically and open banking, the complexity of back-office operations
generated quickly and reliably. will only grow. Siloed systems can't scale to meet these
demands. Integrated platforms not only streamline
6. If the customer later disputes the charge, the current operations but future-proof the organization.
dispute team accesses the transaction record, fee
details, and settlement history instantly, reducing The most innovative institutions are transforming their
turnaround time. back-office operations into unified, intelligent ecosystems
that offer speed, transparency and control. By breaking
7. A dispute response package is generated with down silos and centralizing functions like reconciliation,
supporting documentation, and the case is submitted settlement, fee calculation and dispute management,
within network deadlines. organizations are eliminating inefficiencies, reducing
costs and unlocking long-term competitive advantages.
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mos t u p-t o-d a t e s t o ri es, company's strategic technical development, software development
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c a n ’ t miss e v e n ts a nd ne w es t standards, and software management procedures. BHMI is a leading
industry announcements.
ind us t r y a nno unc e me n ts. provider of software solutions focused on the back-office processing
of electronic payments. The company is best known as the creator of
the Concourse Financial Software Suite, a unique integrated collection
of back-office products that allow companies to adapt to the rapidly
changing world of payments. Michael can be reached at mike.meeks.@
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