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Views

• Selective memory: Remembering information that an effort to recognize it by working to be curious about
supports your views while forgetting or discounting opposing views and listening to what others have to say
information that doesn't. and why."

• Selective emotions: Having a strong emotional As payment professionals, we have a responsibility
reaction to information (positive or negative) that to create an inclusive, interoperable digital commerce
confirms your beliefs, while remaining relatively ecosystem in which all stakeholders contribute and thrive.
unaffected by information that doesn't. If you're celebrating inclusivity, are you looking beyond
Let's start unlearning youthful leaders to the elders who helped light their way?
If you're fostering growth, are you rewarding the back-
their very nature, learned helplessness and confirmation office associates as well as the rock stars who are moving
bias are difficult to detect and remediate in the workplace. your organization forward?
People who feel helpless also feel powerless to change their
outcomes and environments. People with confirmation It's not easy to open one's mind, but for Cherry, releasing
bias see what they want to see, remaining unaware of outdated beliefs and assumptions is essential to our
those nearby who are suffering. And all the while, these personal development. As Grant noted, we're consuming
mutually reinforcing conditions sabotage security and information faster and in shorter sequences, and like him,
productivity. I'm still wondering why Pluto was demoted from planet
to dwarf-planet status by the International Astronomical
As Cherry pointed out, confirmation bias is hardwired Union. Let's be kind to each other as we navigate our ever-
into our brains. "Even if you believe you are very open- expanding tech and human constellation.
minded and only observe the facts before coming to
conclusions, some bias will likely shape your opinion," Dale S. Laszig, senior staff writer at The Green Sheet and founder
she wrote, concluding that it's very difficult to combat this and CEO at DSL Direct LLC, is a payments industry journalist and
natural tendency. content strategist. Connect via email dale@dsldirectllc.com, LinkedIn
"That said," she added, "if we know about confirmation www.linkedin.com/in/dalelaszig/ and Twitter https://twitter.com/
bias and accept the fact that it does exist, we can make
DSLdirect.

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