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Letter from the editor

Empowering & Connecting
efore the COVID-19 outbreak, numerous
players in the financial services industry
were eager to bring about digital transfor- today’s
B mation in banking and payments. However,
this enthusiasm wasn't shared by consumers leery of payments
adopting new ways to transact and businesses unwill-
ing to invest in digital technologies.
professionals
Then the pandemic upended everything. In a report
titled Realizing the digital promise: COVID-19 catalyzes
and accelerates transformation in financial services, De- • Spotlight Innovator
loitte noted that the crisis has "forced radical changes
in customer behavior, moving significant portions of he Web Pages:
economy online and increasing customers' comfort and Capture prospects with
willingness to engage digitally." When this shift came,
no industry was better prepared than payments. This branded, customized
issue's lead article presents the second installment in web pages for
our series on how we are now manifesting our digi-
tal commerce destiny. In this article, payments experts innovators and leaders.
delve into the changing role of hardware in the pay-
ments ecosystem.
• Video Content
In our Education and Views sections, payments experts Marketing: Educate and
have also contributed insights pertinent to today's busi-
ness landscape, including the multiple advantages of impress with animation
vendor-agnostic management platforms, opportunities and white-board
for ISOs and agents to take on payments in the manu-
facturing sector, the need to change MCA reconcilia- explainer videos.
tion procedures while many SMB clients are receiving
funds from government programs, the need to deter-
mine and measure your key performance indicators so • Resource Guide: Grab
you can meet your business goals, and how open bank- attention with advanced
ing will affect business security considerations.
mini ads in print and
The news briefs herein highlight reporting on record online.
attendance at the recent 10th annual Mobile Payments
Conference; ATM industry groups' collaborations with
their members, sponsors and stakeholders to not only • Targeted Email
maintain critical infrastructure during COVID-19, Campaigns: Reach
but also to expand access to their organizations' ser-
vices and initiatives; the Paymentus partnership with responsive professionals
Walmart designed to expand bill pay options; and a who know and trust
new Zafin survey confirming that consumers of all
ages want personalized digital banking services. The Green Sheet.

Data and network security and financial forecasting ad-
vancements are the focus, respectively or our featured
company and new product stories. And rounding out Danielle Thorpe
our coverage, you'll find updates on awards, common
stock offerings, research, partnerships, acquisitions and AVP Media Partnerships
executive appointments in our realm. We look forward
to reading the news we receive from you, post your https://www.linkedin.com/in/daniellethorpe/
press releases under News From the Wire on our home
page, and include as many of your achievements as we
can in our news and update sections. Please continue to 707-284-1686
keep us informed via press releases sent to press@green-
sheet.com. We also welcome your questions, comments
and suggestions at greensheet@greensheet.com.
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