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Spotlight Innovators

All of these technologies and in-house underwriting strengths make it easy for Humboldt to take in business across all
risk-intensive channels, including ecommerce and some retail types. The backend technology also supports all acceptance
types, including card-not-present methods such as MOTO and other types of virtual terminal-based transactions, along
with traditional POS.

Value added features for Humboldt customers include multi-currency transaction processing for active cross-border
selling, and automated chargeback reporting, which helps the merchant stay on top of potential suspicious activity
reducing their level of risk.

Excellent education

Of course, one of the biggest barriers sales partners also face when trying to help a hard-to-place merchant is how to assist
them in understanding why their business type is on the prohibited and restricted list. Often, business owners don’t
parallel the payments industry with banking or lending, so it’s up to their sales partner to give them a clear picture of how
the underwriting process works.

This is why the Humboldt support team spends concentrated time training all sales partners about the parameters and
pitfalls involved in risk-based underwriting. “All of our sales partners are trained to recognize when a merchant type
should be underwritten through Humboldt,” said Adam McDonald, Humboldt’s President. “When a sales professional
registers with us, it is our first priority to help them understand how to understand the prohibited and restricted business
list, as well as expertly work with merchants they encounter in these categories, guiding them successfully through the
underwriting process and into a functional, safe and secure processing partnership.”

If you are looking at expanding your portfolio, but are unsure how to handle merchants that require a more intensive
underwriting process, you are invited to consider Humboldt and what we can to help you broaden your service capabilities.
We’re here to make those tough-to-board accounts less of a barrier to your growth potential. For more information, please
visit us at www.hbms.com or contact us directly at 877-387-5642

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