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Merchant Sales Podcasts:

Podcast - 1099 or W2: Choosing the best sales team structure

Published - July 26th, 2021

This question comes up a lot when ISOs are building out their sales teams, and this week Patti interviews James about considerations that inform the best answers. Then, stick around for Patti’s reporting on a new push by PayPal into the brick-and-mortar merchant space.

Podcast - Reimagining Customer Loyalty

Published - July 19th, 2021

Learn how Enroll & Pay, a card-linked loyalty service, helps merchants drive sales and ISOs and agents grow their portfolios. “It’s a real churn killer,” says Brian Booth, CEO and Founder. Plus, James has advice for choosing the right processor to sell for, and Patti reports on how “weaponized content” is driving the fraud economy.

Podcast - Evolve Your Sales Approach, or Perish

Published - July 12th, 2021

ISOs and agents that aren’t selling online merchant solutions risk obsolescence. Danny Mikhail Founder & CEO of Zuza, explains why in this week’s featured interview. But don’t abandon terminal sales just yet, James adds during his segment, and he offers a formula for evolving your business.

Podcast - Advice for Selling Big Merchant Accounts

Published - July 5th, 2021

Discover how Quincy McKnight is creating a referral network to help his company, Covenant Pay Partners, build a book of big business accounts. And stick around for Patti’s report on the latest developments in crypto payments, and James’ take on the 3 pillars of effective training.

Podcast - Making the Canada-to-U.S. Transition

Published - June 28th, 2021

Learn how and why Phil McCuiston, President of Wholesale Payments Direct, sold his portfolio of Canadian merchants to build a book of U.S. businesses, relying solely on telemarketing. Hint: cash discounting plays a role. Then stick around for Patti’s report on upcoming PayPal fee hikes, and tips from James on firing up agents to sell more.

Podcast - Create New Residual Streams with Payroll Processing

Published - June 21st, 2021

Did you know that 8 in 10 SMBs outsource payroll processing? This week, Robert Heinrich, VP of Sales at Simpay, explains why and how MSPs should pitch payroll processing to their merchants. “It’s a lifetime residual opportunity,” he says. Plus Patti reports on the latest state to greenlight surcharging, and James has some pointers for accessing capital to grow your portfolio.

Podcast - Don’t Let Chargebacks Eat Your Lunch

Published - June 14th, 2021

Learn how chargeback solution providers work with ISOs and merchants to protect against chargeback losses. Chargeback solutions will help improve the lifetime value of a merchant relationship, says Colin Eddy, Partner & Alliance Guru at Chargeback Gurus. Then Patti reports on EMV compliance hurdles at fuel stations, and James offers advice on getting slow-to-sign merchants across the finish line.

Podcast - Selling Cash Discounting to Monster Merchants

Published - June 7th, 2021

Tune in to learn how Dynamic Merchant Processing has succeeded in selling cash discounting to large merchants. These monster merchants are seeing minimal customer pushback, and their valuations are rising because of cash discounting, says Dustin Wilkins, President at Dynamic. Plus Patti reports on a new Square-Plaid collaboration and James answers questions from the field.


Full Index Display


Podcast #152 - 09/13/2021

Podcast #151 - 09/06/2021

August July

Podcast #144 - 07/19/2021

Podcast #142 - 07/12/2021

Podcast #143 - 07/05/2021

June May April March February January

Podcast #118 - 12/21/2020

Podcast #117 - 12/15/2020

Podcast #116 - 12/07/2020

November October September August July June May April March February January
December November October September August July

Podcast #51 - 07/29/2019

Podcast #50 - 07/22/2019

Podcast #48 - 07/01/2019


Podcast #47 - 06/24/2019

Podcast #46 - 06/17/2019

Podcast #45 - 06/10/2019

Podcast #44 - 06/03/2019


Podcast #43 - 05/27/2019

Podcast #42 - 05/20/2019

Podcast #41 - 05/13/2019


Podcast #39 - 04/29/2019

Podcast #38 - 04/22/2019

Podcast #36 - 04/08/2019

Podcast #35 - 04/01/2019

March February January
December November October September August July

Podcast #1 - 07/06/2018

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