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Merchant Sales Podcasts:

Podcast #43 - A Blueprint for Success

Published - May 27th, 2019

Insights on building a successful business, merchant-pricing and consumer payment preferences Marc Beauchamp talks with James about his book How to Survive & Thrive in the Merchant Services Industry, which he describes as a blueprint for elevating an MLS's business. James continues his ongoing explanation of pricing models, this week focusing on the concept of passing along merchant processing costs to cardholders. And, Patti provides an update on consumer payment preferences.

Podcast #42 - The Devil Is In The Details

Published - May 20th, 2019

Merchants lose billions of dollars a year to unnecessary charge backs. In this week's episode, Gary Cardone describes how Chargebacks9-1-1 leverages data and analytics to drive down charge backs, and by extension card declines. Plus, Patti discusses how the Internet of Things could change payments, and James explains the pros and cons of subscription rate pricing.

Podcast #41 - Revenge of the Small Business

Published - May 13th, 2019

Helping SMBs go toe-to-toe with large omni-channel merchants.
In this week's episode, Vijay Sondhi, CEO of NMI, explains how NMI works with ISOs to help small & mid-sized businesses compete with the big guys through omni-channel enablement. James describes the pros and cons of flat rate pricing. And Patti reports on the latest trends in credit and debit card payments and acquirer rankings.

Podcast #40 - Pulling Back the Curtain on Surcharging, Cash Discounting

Published - May 6th, 2019

Phil Ricci, Vice President of Sales Operations at Clearent, describes how Clearent supports different paths to success in helping merchants pass along card processing costs to customers. Options include cash discounting, surcharging, and a combination of the two. Plus James explains tiered pricing and Patti reports on Apple's credit card gambit.

Podcast #39 - Getting Merchants to WOW!

Published - April 29th, 2019

Troy Zentner, CEO and Co-Founder of Gold Star Payments, describes a revolutionary approach to reconciliation that helps merchants realize revenue bumps upwards of 11%. James explains the pros and cons of Interchange Plus pricing. And Patti reviews the latest trends in corporate payment frauds.

Podcast #38 - Keeping It Super Simple

Published - April 22nd, 2019

The key to building lifetime relationships is in keeping it super simple, RJ Horsley, President of SpotOn Transact, explains in this week's featured interview. Plus, James discusses urgency killers and ways to overcome these in order to close deals, and Patti describes the latest trends in e-commerce sales.

Podcast #37 - Opportunities Abound for Selling Cash Discounting

Published - April 15th, 2019

This week's podcast features an interview with Adam Ackerman, head of the ISO Sales Channel at Merchant Lynx Services. Adam explains how cash discounting is driving value for MLSs and their clients. James offers more insights for selling on value, specifically how to close a value sale. And Patti provides an update on crypto-currency trends.

Podcast #36 - There are Many Paths to Value Selling

Published - April 8th, 2019

Making case for surcharging, instant funding; plus value-selling roadmap Robert Maynard explains how his firm, SurchX, partners with ISOs and MLSs to support compliant credit card surcharging.

James provides a roadmap for selling on value. And Patti describes merchant demand and willingness to pay for instant funding options.

Podcast #35 - Selling on Value

Published - April 1st, 2019

James offers insights for selling on value. Le Ann Power explains how G2 Web services help ISOs and acquirers, manage e-commerce risk and card brand compliance. And, Patti discusses what recent acquirer mega-mergers could mean for ISOs and agents.

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Full Index Display

2019
July

Podcast #48 - 07/01/2019

June

Podcast #47 - 06/24/2019

Podcast #46 - 06/17/2019

Podcast #45 - 06/10/2019

Podcast #44 - 06/03/2019

May

Podcast #43 - 05/27/2019

Podcast #42 - 05/20/2019

Podcast #41 - 05/13/2019

April

Podcast #39 - 04/29/2019

Podcast #38 - 04/22/2019

Podcast #36 - 04/08/2019

Podcast #35 - 04/01/2019

March February January
2018
December November October September August July

Podcast #1 - 07/06/2018

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